Customer Experience Coordinator – Papworth Trust is looking for a Customer Experience Coordinator with a complaint handling background to join their team in Huntingdon, Cambridgeshire in this permanent, part time, hybrid position. Fantastic company benefits include: Competitive Salary:£11,810 per annum for 15 hours per week (£29,525 FTE) Holiday: 33 days annual leave inclusive of bank holidays (pro rata for part-time employees), plus an annual leave purchase scheme Pension: Enhanced pension contribution Employee Benefits & Wellbeing: Occupational Sick Pay, health cashback plan (including dental and optical), employee assistance helpline, online wellbeing apps and mental health first aid support, ‘Values in Practice’ reward scheme with vouchers, tax-saving incentives including cycle to work and car purchase schemes, involvement in employee forum and colleague experience groups, plus access to ongoing training, learning and development opportunities including qualifications. About the role: As a Customer Experience Coordinator, you will manage complaints at the triage stage, ensuring timely acknowledgment, accurate recording, and compliance with policy and the Housing Ombudsman Complaint Handling Code. You will maintain central logs, analyse trends, produce clear reports for Committees and the Board, and identify opportunities for service improvement. Working with colleagues, you will support effective comp...