Senior Project Manager – Operational Process & Data Transformation
12-Month Contract | Outside IR35 | Birmingham (2–3 days per week onsite)
£550 - £650 per day
We are seeking an experienced
Senior Project Manager
to lead a 12-month transformation programme focused on documenting, strengthening and embedding Operational processes, implementing robust data controls, and reducing operational backlogs.
This is a high-impact role requiring strong leadership, governance expertise and the ability to work collaboratively across a complex operational environment.
The Role
Reporting directly to the Head of IT Projects, you will take full end-to-end ownership of a programme designed to:
* Map all Operational processes from a
Customer, Data and Process
perspective
* Implement effective data controls to identify anomalies before they impact downstream processes
* Create comprehensive training materials covering processes and data issue resolution
* Ensure all relevant staff are fully trained and compliant
* Partner with Operational teams to create and execute backlog reduction plans
You will lead a team of Process Documenters and Data Analysts, setting quality standards, maintaining governance, and ensuring delivery against agreed timelines.
Key Responsibilities
* Lead and inspire a multi-disciplinary project team
* Identify and prioritise critical processes to ensure focus and momentum
* Deliver high-quality, multi-level process maps across Customer, Data and Process dimensions
* Ensure consistency and integration across process boundaries
* Define and embed appropriate data controls to detect and prevent errors
* Oversee the creation of clear, practical training materials
* Manage training rollout and implement controls to monitor process compliance
* Maintain strong project governance, reporting and communications
* Work collaboratively with Operational teams to secure resources while minimising disruption to BAU activities
* Engage confidently with stakeholders at all levels, including Directors and Sponsors
This role requires approximately
50% office presence in Birmingham
to facilitate workshops, meetings and stakeholder engagement.
About You
* Senior Project Manager with
5+ years' experience
delivering complex transformation programmes
* Proven track record of leading
process and data mapping initiatives
* Strong background in governance, quality management and control frameworks
* Experienced in working with Operational teams across multiple stakeholder levels
* Formally qualified in
PRINCE2, PMBOK or equivalent
(or demonstrable equivalent experience)
* Comfortable operating in complex environments with competing priorities
* Highly outcome-focused with excellent communication and interpersonal skills
* Able to balance delivery focus with emotional intelligence and stakeholder sensitivity
* Strong advocate of a
no-blame, people-centric culture
Contract Details
* Duration:
12 months
* Engagement:
Outside IR35
* Location:
Birmingham – 2–3 days per week onsite
If you are a delivery-focused Senior Project Manager with strong operational transformation experience and the ability to lead from the front, we would love to hear from you.