Role Description
We are looking for a proactive and customer-focused IT Support professional to join our team and play a key role in keeping our technology running smoothly. This role is ideal for someone who enjoys solving problems, supporting colleagues, and working across a broad range of systems and devices. You will be the first point of contact for IT support, providing responsive, clear, and practical assistance while also contributing to ongoing improvements, projects, and security-aligned ways of working. Reporting to the IT Team Leader.
This role is a hybrid position with the requirement of attending the site on average 2 days a week.
Duties and Key Responsibilities
Log, manage, and respond to IT incidents and service requests using a helpdesk system, communicating resolutions clearly
Provide first- and second-line support to end users, both on-site and remotely
Assist with IT projects, system upgrades, and routine maintenance
Deploy and configure new laptops, mobile phones, and other end-user devices
Troubleshoot hardware, software, and basic network issues
Assist in maintaining an accurate inventory of all IT equipment
Support user accounts, permissions, and access across core systems
Ensure IT processes align with company policies and security standards
The ideal candidate will have
Minimum of 1 years' experience supporting Windows environments
Strong understanding of user needs with a customer-focused mindset
Excellent troubleshooting and problem-solving abilities
Ability to prioritise workloads and work independently when required
Clear communication skills and a strong team-player attitude
Good knowledge of Microsoft Windows 10 and 11
Experience with Microsoft Office and Microsoft 365
Familiarity with helpdesk/ticketing systems
Basic TCP/IP networking knowledge and troubleshooting experience
Basic knowledge of Microsoft 365 administration, including Active Directory (Entra ID), Teams, Exchange Admin, and SharePoint/OneDrive Admin
Basic MDM knowledge (Microsoft Intune preferred)
Desirable
Basic knowledge of macOS
Relevant IT certifications (e.g. CompTIA, Microsoft)
An interest in automation and scripting tools such as PowerShell and Power Automate
Use of AI tools for productivity and efficiency