* 15 months maternity cover
* ERP system experience is essential
About Our Client
This organisation is a medium-sized entity within the manufacturing industry, known for its robust operations and commitment to delivering quality products and services. They pride themselves on fostering a collaborative and goal-driven work environment.
Job Description
* Act as the primary point of contact for customer queries and concerns, ensuring timely and effective resolutions.
* Coordinate with internal teams to process orders, track shipments, and manage returns efficiently.
* Maintain accurate records of customer interactions and update internal databases as needed.
* Assist in preparing reports and documentation to support business operations.
* Monitor and follow up on outstanding issues to ensure customer satisfaction.
* Provide administrative support to the team, including scheduling meetings and managing correspondence.
* Identify opportunities to improve processes and enhance the customer experience.
* Booking transport to meet the required delivery dates as per contractual terms.
* Negotiating with logistical service providers to secure transportation at a competitive price.
* Invoicing orders aligned with the Sales contract and Company compliance.
* Preparing shipping documents, including export documentation.
The Successful Applicant
A successful Customer Support Coordinator should have:
* Experience in a customer support coordinator or administrative role
* Experience with ERP is essential
* Strong organisational skills and the ability to manage multiple tasks simultaneously.
* Excellent communication skills, both written and verbal.
* A proactive approach to problem-solving and attention to detail.
* Proficiency in using office software and customer management tools.
* A customer-focused mindset with a commitment to delivering high-quality service
What's on Offer
* Hybrid working arrangements to promote work-life balance.
* The opportunity to work in a collaborative and supportive team environment.
* Access to company benefits and resources.
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