Company Overview
Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 500 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.
FluidOne supports the needs of 2,400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.
FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne’s toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne’s dual-structured approach ensures all customers—from growing SMBs to large, complex enterprises—benefit from trusted, innovative, and future-ready IT services.
Role Overview:
As a competent IT Project Engineer you'll act as a key technical expert, delivering end-to-end IT transformation projects across our client base. From scoping and onboarding to migration and implementation, you’ll play a pivotal role in shaping modern IT environments for the full range of FluidOne clients. You will effectively support clients and colleagues as requested in a timely manner in line with the client’s support contracts.
Responsibilities:
* Deliver and assist on IT projects (cloud, systems, security, hardware)
* Communicate with stakeholders to recommend IT improvements
* Provide third-party software advice and in-house system testing
* Log and resolve issues via the ticketing system with excellent communication
* Create and update customer documentation and knowledge base
* Work to any agreed SLAs
* Prioritise and manage multiple open tickets
* Establishing good working relationships with clients
You will also;
* Take details of any problem or service requirement from clients even if they fall outside of your remit – then escalate these appropriately to the relevant team
* Take ownership of tickets as appropriate and continue to own the task until completed even if elements of the work are delegated to others
* At times, may be required to work out of the Office, at Client sites other FluidOne sites. This will require travel possible overnight stays and has potential for working out of office hours
Requirements:
* Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language)
* Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
* Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practices
* Proven experience in an IT Support Role and Team
* •Must follow all integrated ISO management systems, be aware of and comply with all ISO data security systems at all times.
* Ability to maintain regular, punctual attendance
* Must be able to talk, listen and be clear and concise in all telephone and written communications
* Must complete all necessary paperwork and administrative tasks as required by your work including timesheets, expenses, ticket notes and all peripheral administrative tasks for this role in a clear and accurate manner
* Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
Benefits after probationary period
* Subsidised health and dental care
* Employee Assistance Programme (EAP)
* Life assurance (3x salary)
* Discount platform
* Pension contribution – 5% company contribution
* Generous holiday entitlement
* One day off for birthday
* Half price internet connectivity
* Ride2Work scheme
* Department incentives
* Volunteer day scheme