Looking for a role where you can truly make a difference to customers and be at the heart of a busy, supportive team? This is a fantastic opportunity to join a well-established company in Denbigh as a Customer Care Adviser within their Aftersales Department.
In this varied and fast-paced role, you’ll play a key part in delivering excellent aftersales service and ensuring customers feel supported from start to finish.
In the Customer Care Adviser role, you will be:
1. Planning and coordinating service calls efficiently
2. Managing customer care queries and resolving issues proactively
3. Handling customer complaints from initial contact through to amicable resolution
4. Responding to customer correspondence and maintaining accurate records
To be successful in the Customer Care Adviser role, you will need:
5. Previous experience handling customer queries in a busy environment
6. A calm, organised approach, especially during demanding periods
7. Excellent listening skills and a gentle, professional telephone manner
8. The ability to identify potential customer vulnerabilities and respond ethically
9. Strong decision-making skills and the confidence to think on your feet
10. Excellent IT skills and a reliable, team-focused work ethic
This is a full-time, permanent position, working Monday to Friday (hours discussed at interview), based in Denbigh. The role offers £13.27 per hour.
If delivering outstanding customer care matters to you, this could be the perfect next step in your career. Apply today.