What skills and experience we're looking for
* Proven experience working in an IT support team for medium to large digital estates (essential).
* Ability to demonstrate working knowledge of basic to moderately complex hardware and software and problem-solving skills (essential).
* Educated with at least a pass in maths and English at level 2/GCSE (essential).
* Valid driving licence with access to a vehicle to regularly travel between Severndale campuses (essential).
* Experience working in the education sector and the importance of safeguarding/Keeping Children Safe in Education (desirable).
* Educated with a relevant IT/computer science qualification at least at level 3 (desirable).
* Professional qualifications/training relevant, such as Microsoft Cloud Administrator, Microsoft Intune fundamentals, etc. (desirable).
* Excellent customer service skills, to deliver a customer-focused approach to support requests and capable of comfortably working in a fast-paced, team-oriented, and self-motivated environment (essential).
* Extensive knowledge of the Microsoft 365 suite (essential).
* In-depth knowledge of apps within Microsoft 365 to develop data securely in multiple ways (essential).
* Knowledge of Apple School Manager and MDM system for Apple devices (desirable).
* Technical proficiency in troubleshooting hardware and software issues across a range of operating systems (essential).
* Knowledgeable in the building, imaging, and setup of new device deployments, including systems such as Intune and Autopilot (essential).
* Understanding of the IT systems and network ecosystem to be able to give high-quality support (essential).
* Ability to adapt to new technologies and a mindset dedicated to continuing professional development (essential).
What the school offers its staff
* Permanent contract
* Scale 5 is SCP 13 - 17 (£29,064 - £31,022)
* Access to the Schools Advisory Service
* Bike to work scheme
* Continuing Professional Development
* LA Pension Scheme
Commitment to safeguarding
Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children. You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
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