We have an exciting opportunity for an Application Services Manager to join our IT team.
About the Role
In this role, you will be accountable for a suite of business applications, ensuring that our application portfolio delivers fit‑for‑purpose, high‑quality services that support business operations and drive process excellence. You will manage day‑to‑day application support operations, collaborate closely with technical and business stakeholders, oversee third‑party vendors, and ensure all services meet agreed SLAs. You will also lead Application Portfolio Management, define lifecycle stages and ensure applications remain aligned to business needs.
Responsibilities
- Build and maintain application roadmaps and lead the application rationalisation programme.
- Analyse incident and request trends, identify improvement opportunities, and influence vendor and support team focus.
- Lead the problem management process, ensuring issues are logged, root causes identified, and preventative actions implemented.
- Identify and elevate vendor risks, drive mitigation plans, and ensure risks are addressed in future contracts.
- Build strong relationships and coordinate effectively with vendors, developers, infrastructure teams, and business stakeholders.
Qualifications
- Experience with modern application methodologies and strong technical understanding of application management.
- Hands‑on experience with vendor management, including contract oversight, service governance, and continuous service improvement.
- ITIL experience – certification across Incident, Problem, Change, Release, Knowledge, and Request Fulfilment processes.
- Enterprise application knowledge – understanding of ERP, CRM, HRMS, Finance systems, and similar platforms.
- Experience with Application Portfolio Management and lifecycle management.
- Previous experience managing applications and third‑party vendors.
