Customer Service Representative, Northampton
Client: Atlas Recruitment Group Ltd
Location: Northampton, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 1
Posted: 22.08.2025
Expiry Date: 06.10.2025
Job Description:
Customer Services Executive
Location: Hybrid – Office based in Polegate (hybrid working will be offered once fully trained)
Working hours: Mon – Friday – 37.5 hrs per week (either an 8.30 – 5.00 pm or 9.00 am – 5.30 pm shift)
Atlas Recruitment Group is currently recruiting an experienced Customer Services Executive with an advanced admin background to join an established, global professional team. The role involves providing excellent customer operational service, managing requests and issues, and involvement in dispatch.
Duties and Responsibilities:
* Provide excellent customer service at all times.
* Accurately input information into the service management system.
* Raise customer quotes as appropriate and obtain purchase orders for chargeable jobs.
* Regularly check job progression to meet service level agreements.
* Provide phone support to engineers in the field.
* Work towards department KPIs and company goals.
* Comply with the company’s ISO business procedures.
* Log information into external customer portals as required.
* Manage all mailboxes as needed.
* Schedule and allocate engineer’s work efficiently, ensuring correct skill levels and H&S compliance.
* Handle travel arrangements and hotel bookings, maintaining cost-effective practices.
* Raise job numbers for service installs and updates in the company database.
* Keep spreadsheets updated with machine details and address changes.
* Communicate work schedules to engineers and maintain feedback with the team leader.
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