To provide administrative support to the Company with regard to the Contract Management process. Working as part of a team to provide all necessary information. Key Responsibilities Set up and maintain all maintenance contracts Manage contract invoice process – key customers are invoiced monthly / quarterly. Reconcile contract population with individual customers before invoicing and apply pro-rata charges. Ensure all are invoiced in a timely manner and within monthly deadlines Working with other departments to ensure accuracy in customers' information and chargeable calls. Liaising with customers and internal departments daily. Maintain database – accurately adding and removing equipment as necessary Update database with Sales information – amend contracts as necessary Pro-active in renewing contracts, working with the sales team to ensure continuous coverage of contracts. Ad-Hoc invoices – invoice for chargeable works, larger customers require summary invoices and other smaller customers are invoiced per event All invoices/spreadsheets/submissions to meet customer requirements to ensure invoices are accepted and paid promptly Monthly reconciliations to link into finance processes Year-end reconciliations. Manage the day-to-day running of the customer database, ensuring all transactions are captured accurately and can be reconciled. Qualify the data in terms of integrity, accuracy and consistency Support the Sales Team with contract information Skills, Knowledge & Expertise Experience in a similar role would be advantageous GCSEs including Maths and English are desirable Analytical and process-oriented Excellent communication skills, with the ability to influence others Organised and structured approach to work Able to adhere to tight deadlines and manage changing priorities Team player Excellent attention to detail Microsoft Office skills Power BI skills desirable Smartsheet skills Excel skills Outstanding grasp of information technology concepts and processes Ability to organise and process large amounts of data efficiently Job Benefits 25 days' holiday a year with the opportunity to buy up to five additional days Competitive company pension scheme Ongoing training and development Private medical insurance for all employees (enhanced membership can be purchased for other family members) Dental insurance for all employees Life assurance Income protection scheme Employee assistance programme Employee Wellbeing events and Mental Health First Aiders Employee My Benefits portal offering extensive retail discounts