An exciting opportunity has arisen for an experienced Events Manager to join our friendly team at One Warwick Park Hotel.
This is a fixed term contract to cover for a period of six months and involves managing all elements of the Events Department. Ensuring events are delivered to the highest standards and that guests are communicated with before, during and after their event. Work closely with the F&B and Sales departments to provide a seamless transition for clients. This is a high profile role and requires an excellent customer facing approach.
You will be highly organised with a good track record of running and delivering events.
In return we are offering a starting salary between £32,000 - £34,000 per annum (DOE), plus a share of the service charge and tips. You will be entitled to a contributory pension scheme, life insurance and 30 days paid annual leave.
Key Responsibilities:
* Ensure all events are delivered in a professional manner and meet or exceed client expectations
* Ensure that all events are costed effectively in line with company guidelines
* Ensure that all event communication (internal and external) is correct and delivered in a timely manner
* Ensure event team members are completing their administrative and hosting roles to a high level.
* Work closely with the sales and operations teams
* Ensure all event spaces are always customer ready and that any maintenance issues are dealt with a timely manner
* Achieve KPIs on communication time frames and upselling targets
* Develop and maintain positive working relationships with other departments and assist where necessary
* Manage the events inbox and liaise with clients once passed over from the sales team
* Meet and communicate with clients to discuss requirements, and record these effectively within the booking system
* Ensure accurate invoices are sent to clients for payment pre-event delivery
* Develop and maintain strong working relationships with repeat clients.
* Carry out other duties, as required by management
* Write rotas to ensure all events are properly staffed in line with costings given to clients.
* Attend meetings and company training, as required
Key skills and knowledge
* Previous experience in managing an Events Team
* Customer service experience
* Eye for detail and ability to work on own initiative
* IT proficient
* Extensive knowledge of hotel, wedding and events environment.
* Understanding of Health & Safety, Food Hygiene and Licensing Legislation.
* Commercial awareness.
* Excellent interpersonal & communication skills.
Job Types: Part-time, Fixed term contract
Contract length: 6 months
Pay: £32,000.00-£34,000.00 per year
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Gym membership
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme
Experience:
* Events management: 2 years (required)
* Management: 1 year (required)
* Hospitality: 3 years (required)
Location:
* Royal Tunbridge Wells TN2 5TA (preferred)
Work Location: In person