About the role
The Guinness Partnership has an opportunity for a Senior Administrator to join our Heating and Hot Water Team based in Oldham on a full‑time, 35 hours a week permanent basis. We operate a hybrid working style, where you spend 3 days per week working in the Oldham office and 2 days working from home.
Responsibilities
As a Senior Administrator, you will support Contract Officers and your manager in delivering compliance, managing Customer Relationship Management (CRM) tasks and handling no-access caseloads, all while providing a friendly and professional service to our residents. You will be responsible for ensuring compliance information, reports are up to date and accurate, budgets are on track and resident queries are answered quickly.
Qualifications and Skills
You will be an experienced Senior Administrator with great customer service skills and professionalism to handle detailed compliance work with confidence. Essential skills include:
* Experience of working to deadlines and targets.
* Customer service experience.
* Good attention to detail.
* Ability to organise workload effectively and work methodically on your own initiative.
* Good oral and written communications.
* Excellent knowledge of Microsoft Office.
* Technically proficient in Microsoft Excel & Word.
* Demonstrate the Guinness Behaviours.
Essential Qualifications
* Qualified to Level 4 in English & Maths (or equivalent).
Equal Opportunity Statement
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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