Join to apply for the Customer Service Representative role at William Hill
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way. Because by investing in you, we’ll raise our game.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with our customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
* Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, including evenings and weekends
What's in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
* Flexible working hours, including full and part-time options
* Annual pay review and performance bonus
* 28 days holiday entitlement (pro-rata)
* Paid birthday day off
* Subsidised travel for roles based in London
* Pension contributions matched up to 4%
* Sharesave Scheme at a discounted rate
* Employee discounts in shops, cinemas, holidays, and more
* Training and career development opportunities
* Cycle to Work scheme
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for delivering excellent customer service
* Strong interpersonal and empathy skills, with the ability to engage with diverse customers
What happens next?
Our Talent Acquisition team reviews applications. Successful candidates will receive an email with a link to an online assessment via HireVue, followed by an interview process.
Who are we?
We’re William Hill, part of evoke, with over 1,300 shops across the UK. Our culture is built on trust and belonging, empowering our teams to succeed and grow.
More About Evoke
Evoke is the new name for 888 Holdings, embracing change and progress. We’re committed to delivering exceptional betting and gaming experiences and investing in our employees’ futures.
At evoke, you’ll benefit from flexibility, trust, and development opportunities to build a career that’s right for you.
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