Discipline: Standard
Job type: Permanent
Job ref: 009942
Published: 15 days ago
Job Overview
Correla are looking for a Customer Success Manager to join our SaaS team.
Salary: circa £65k (advertised salary achievable for a candidate fulfilling all role criteria)
About Us
In March 2021, Correla was created, as an independently owned business to bring in private investment to fuel innovation in the centre of the energy market and beyond.
Correla is derived from correlation, because we’re all about exploring and enhancing relationships between data, people, and processes. Our SaaS products and Managed Service solutions combine to power industry innovation, simplify an increasingly complex market, and deliver cost and operational efficiencies.
Our goal is to support industry transformation, to move to a net-zero future and to positively impact the end-consumer.
About the Role
* Owns all installer support channels and service standards, ensures strong SLAs, clear triage, and effective issue resolution, reduces repeat issues through playbooks, enablement, and knowledge content.
* Builds and moderates the Aireo installer WhatsApp community, encourages peer-to-peer support and nurtures installer advocates.
* Owns onboarding and early-life installer success, creates lightweight enablement assets, partners with Marketing on lifecycle messaging and campaigns.
* Proactively manages churn risk and reactivation, drives adoption of premium features and higher tiers, captures installer objections to improve packaging and positioning.
* Owns adoption metrics and funnel performance tracking, identifies friction points and recurring issues using data and installer feedback, produces evidence-based product improvement proposals.
About You
* You will have proven experience in B2B SaaS across Support, Customer Success, or Product Operations.
* You will have exceptional communication skills and sound judgement, with the ability to engage in a clear, practical, and relatable way while balancing customer advocacy with business priorities.
* You will be data-literate and insight-driven, comfortable analysing adoption metrics, identifying patterns, and translating findings into clear, actionable improvements.
* You will be deeply user-focused yet operationally disciplined, able to design scalable processes, maintain service standards, and deliver consistent, high-quality outcomes.
* You will be commercially minded, with a strong focus on retention and expansion.
What We Offer
* Locate for your day
* Uncapped annual leave
* 6-12% Pension Contribution
* Private Healthcare
* 26 weeks’ full pay equal parent leave
* Wellbeing Services
* And more!
At Correla, we are committed to working towards being a more diverse and inclusive workplace where our people can truly be themselves. We recognise the benefits of having talented people from a range of backgrounds and cultures who bring different perspectives, life experiences and diversity of thinking.
Our aim is to attract and retain the very best diverse talent to help create an exciting, innovative, and successful business that enables us to deliver an exceptional experience for our customers. We would therefore like to encourage applications from people with varied skillsets and experience and from different backgrounds and sectors to help shape our future.
Correla is an Equal Opportunities Employer. We believe in equality of opportunity regardless of race or racial group, ancestry, place of origin, ethnicity, sex, sexual orientation, gender identity, gender expression, gender re‑assignment, age, record of offences, marital/civil partnership status, family status, pregnancy, maternity and paternity, religion/belief or disability. We promise that your opportunity for employment with us depends solely on your qualifications and relevant experience.
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