We have a fantastic opportunity for a Patient Transport Liaison Officer (PTLO) to join our team based at Stoke Mandeville Hospital, Aylesbury. The role is full‑time, permanent and involves a 36‑hour week covering a rota of six days.
Hours: 08:00 – 20:00, 36 hr week. Rotational pattern: Thursday – Saturday / Monday – Wednesday, followed by off days.
Responsibilities & Duties
* Bridge the gap between hospitals and our operations team on a daily basis.
* Integrate within the flow room and participate in site and bed meetings to understand hospital demands.
* Act as the point of contact for escalation for the designated trust during bed crises, patient queries, risk assessments, and more.
* Serve as the liaison between bed managers and EMED managers to support patient flows in the hospital environment.
* Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all parties are informed.
* Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and unplanned events.
* Attend meetings on an ad‑hoc basis.
* Undertake general clerical duties including checking booking lists, data input, and completing ad‑hoc forms and invoices.
* Maintain and enhance the performance and quality of the service offered to patients and customers.
* Build positive relationships with hospital wards, outpatient units, discharge lounges and bed managers.
* Meet weekly with planning/control to forecast activity for the following weeks, identifying peaks and troughs in demand and ensuring operational responsiveness.
* Assist operational managers with issues that arise throughout the day.
* Deal with patient enquiries and questions as they arise.
* Familiarise with EMED policies, processes and standard operating procedures.
Benefits
* £13.50 per hour
* Life Assurance – protection to the value of £5,000
* Company sick pay covering full salary for 20 days after 2 years’ service
* 24/7 online/telephone GP Consultation and access to prescriptions
* Second opinion medical support following diagnosis or during a treatment pathway
* Hospital cash plan benefits with sickness protection scheme
* Cash‑plan benefits for dental, optical and chiropody protection
* Access to mental health consultations
* Access to physiotherapy consultations
* Access to legal advice on domestic issues such as motoring offences, wills, probate and personal injury
* Financial guidance on retirement planning, tax savings and state benefits
* Long Service Recognition Scheme – recognising colleagues after 5 years and at 5‑year intervals with an increase in annual leave
* Values‑based Internal Recognition Scheme with financial reward, leading to an annual recognition event
* Refer a Friend recruitment incentive scheme with financial rewards
* The EMED foundation – providing support to colleagues and local communities
* Pension Scheme
* Blue Light Card
* Uniform provided
* Employee Assistance Programme (EAP) to support health and wellbeing requirements
* Flu vaccination through an internal campaign in Autumn/Winter
Qualifications
* Committed to patient care
* Experience of working in a healthcare or hospital setting
* Thorough working knowledge of Non‑Emergency Patient Transport services
* The ability to plan and prioritise own workload
* Excellent verbal and written communication skills with the ability to explain decisions made
* Ability to make decisions based on impact assessment
* The ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth
Company Values
* Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
* Agile – we listen, learn, and adapt to improve the business, each other, and ourselves.
* Reliable – we do what we say we will do; we take responsibility and behave with integrity.
* Empowered – we are confident and committed to taking responsibility to deliver the highest quality service.
EMED Group is the largest Patient Transport and Care Partner to the NHS with around 4,000 colleagues across 60 depots. We are committed to providing services for our patients, service users, clients and community. Our ambition is to continue developing patient care transport services that improve health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
We are committed to equality, diversity and inclusion, eliminating unlawful discrimination and ensuring a respectful, inclusive and safe working culture for all employees.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other, Information Technology, and Management
Industries
Public Health
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