Job Role: Regional Operations Manager
Working Hours: 40 hours per week – flexible to meet the needs of the business
Salary: Competitive, depending on experience
Location: Field-based, covering Central & Greater London
Reporting to: Operations Director
Overview
An exciting opportunity has arisen to join Anchor Group Services as a Regional Operations Manager, overseeing security, cleaning, and soft services operations across a portfolio of sites throughout London and surrounding regions.
Further to new contract wins and with an exciting pipeline over the medium term, this is a fantastic opportunity to join a growing organisation where you will play a key role in driving operational excellence, client satisfaction, and commercial performance.
You will be responsible for leading a team of Site Managers, Supervisors, and frontline colleagues, ensuring high-quality service delivery across retail, corporate, hospitality, and mixed-use environments. Reporting to the Operations Director, you will act as a senior ambassador for the business, fostering strong client relationships and delivering continuous improvement across all contracts.
A full UK driving licence and flexibility to travel across the region is essential.
Main Responsibilities
* Provide strategic, operational, and commercial leadership across multiple security and cleaning contracts.
* Oversee delivery of all soft services including security guarding, CCTV, control rooms, cleaning, housekeeping, and concierge services.
* Ensure high standards of service delivery aligned with SLAs, KPIs, and client expectations.
* Lead contract performance through audits, reporting, and continuous improvement initiatives.
* Manage incidents, escalations, and business continuity across all sites.
* Ensure compliance with all relevant legislation including Health & Safety, SIA regulations, GDPR, and COSHH.
* Develop and maintain risk assessments, assignment instructions, and governance frameworks.
* Take ownership of regional P&L performance, managing budgets, labour costs, and contract profitability.
* Support contract renewals, bids, and mobilisation of new business opportunities.
* Build and maintain strong relationships with clients, stakeholders, landlords, and managing agents.
* Act as the escalation point for key client issues and lead KPI and performance review meetings.
* Lead, coach, and develop high-performing teams across multiple locations.
* Ensure effective recruitment, onboarding, training and succession planning in partnership with our Recruitment Team.
* Manage performance, disciplinaries, and employee relations in partnership with HR.
* Ensure effective workforce planning, rostering, and service resilience across all sites.
* Produce and review operational reports, KPI dashboards, and compliance documentation.
Requirements
* Proven experience managing large, multi-site operations within security and/or cleaning sectors.
* Experience within retail, commercial, or mixed-use environments is highly desirable.
* Strong leadership and people management skills with the ability to motivate and develop teams.
* Proven ability to manage budgets and P&L performance in a commercial environment.
* Excellent communication and stakeholder engagement skills.
* Strong problem-solving ability with a proactive and solutions-focused mindset.
* In-depth knowledge of compliance, including SIA standards, Health & Safety, and cleaning regulations (COSHH).
* Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint) and workforce systems such as Timegate, Zoho, and Partner System.
* Experience in recruitment, disciplinary processes, appraisals, and risk management.
* Minimum 5+ years’ management experience in a relevant sector.
* Full UK driving licence and willingness to travel.
* SIA Licence desirable but not essential.
* Eligible to work in the UK with a full 5-year checkable employment history.
Benefits
* Company Car or Car allowance
* Laptop and mobile phone
* 25 days holiday per annum + 8 bank holidays
* Access to a range of nationally recognised courses to support career development via the Anchor Academy
* Auto Enrolment Pension
* Stream – access to pay as you earn it
* Cycle to Work Scheme available
* Free Employee Assistance Programme 24/7 including counselling support
* Hospital Saturday Fund
* Reward and Recognition awards
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