Job Description The Crisis & Data Breach Response Services team sits within the Experian Consumer Services (ECS) Division. The propositions provided by the team relate to products and services, paid for by companies that have compromised personal data of consumers, customers, or employees. Reporting to the Head of Crisis & Data Breach Response Services, as an Account Manager you will have an important role consulting with clients to provide propositions of pre and post breach services, helping clients respond, recover and reassure individuals affected by a data breach event. Responsibilities You will provide support to the Business Development function in both pre and post areas. You will book appointments for the Head of Crisis & Data Breach Response Services with referrers, potential pre-breach client opportunities Develop relationships with our referrers to generate pre-event leads Manage the inbound enquiries for our monitoring services and processing contracts Account management of our existing Retainer clients to ensure they get value from the service and understand what other add on services they may benefit from, and manage the renewal process Update Salesforce to ensure all sales activity is captured Use social media platforms to publicise our thought leadership positioning Build a marketing profile as a key member of the team with a thought leadership stance and manage the marketing strategy of the business and help deliver thought leadership content