JOB DESCRIPTION & SELECTION CRITERIA Food & Beverage Team Leader Henley Regatta – Monday 30th June to Sunday 6 th July 2025 £13.80 per hour Regatta is a six-day event set in the grounds of Phyllis Court Club, on the banks of the River Thames. We have a number of bars and restaurants open at the Club during the event including our Ballroom restaurant and Conservatory, the Pimm’s and Champagne Bar, the Long Bar, the Members Bar and Lounge, the Regatta Bar, The Riverside Pavilion, and the Orangery and Thames Room. The Team Leader position will be responsible for a small section in the Ballroom, Finlay Suite and Conservatory working with a team of 5 to 6 staff members to set up and break down the space, calling food away, managing drinks orders and dealing with any minor staff or guest issues. The role is very hands on, so a can do, and proactive approach is essential and forms part of our ‘One Team’ ethos. CRITERIA You must be at least 18 years of age to apply for this role. You must be available for work for the full 7-day period between 30 th June and 6 th July 2025 – early shifts each day will be between 08:00 and 20:00. BENEFITS Free meals (breakfast, lunch & dinner) Sunday night after party Regatta tickets for friends and family on designated days with a total of 6 for the whole week. Fun & festive working atmosphere & Team DUTIES AND RESPONSIBILITIES Provide excellent customer service and provide assistance to customers at the event. Experience in a similar role in a restaurant environment or ready to take the next step to Team Leader. Taking ownership of low level staffing or guest issues, knowing when to escalate to a Supervisor. Using a point-of-sale system. Assisting as necessary with the movement of equipment or materials during set up and break down of events. Ensure the health and well-being of all customers. Using communication equipment, if required, in accordance with Phyllis Court guidelines. Act in a professional manner at all times whilst representing Phyllis Court Club. QUALIFICATIONS, SKILLS AND BEHAVIOURS YOU WILL NEED Ability to lift, carry and stand on your feet for 8 to 10 hours each day. Ability to follow instructions. Ability to work long hours. Ability to work as a team in a public facing environment. Excellent interpersonal skills with ability to communicate effectively at all levels. Ensure a smart image and appearance at all times, adhering to the standards of dress policy. Ability to make balanced decisions and keep calm in an emergency situation. Ability to use initiative and work independently without direct supervision. UNIFORM REQUIREMENTS Black trousers, white dress shirt or blouse, black socks and sensible black shoes for duration of Regatta