Overview
Helpdesk Service Coordinator - Facilities - 28,000 + 10% Bonus + Healthcare + Pension
We are recruiting for a growing organisation who are looking for two Helpdesk Service Coordinators to work in their head office in North Manchester on their Service Helpdesk, these are expansion roles due to increased national contracts won during 2025. Account managing their clients service and maintenance requirements, workload scheduling, planning PPM works and reactive callouts.
Responsibilities
* Account managing clients' service and maintenance requirements
* Schedule workloads and plan PPM works and reactive callouts
Role Type
This role is a full-time office-based role, not hybrid; however there is flexibility on start and finish times. Monday to Friday, no weekends or evenings required.
Package
* Salary £28,000
* 10% Bonus
* Healthcare Plan
* Private Pension
* 23 Days holiday rising to 28 with service + Bank Holidays
Requirements
* Used to working on a busy helpdesk - Desirable
* Scheduling of Engineers workloads - Desirable
* Full Driving Licence - Desirable
* IT Skills and Reporting on CAFM systems - Desirable
These roles would suit people who have worked within Facilities Management, Construction, Industrial Maintenance, or a Hire organisation or within other similar industries where service engineers workloads are scheduled.
We will accept applications from those who have worked as a Help desk Coordinator, Helpdesk Team Leader, Service Co-ordinator, Engineering Co-ordinator, Helpdesk Technician, Service coordinator, Service Scheduler, Help Desk Engineer, Helpdesk Coordinator.
Russell Taylor acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us
Job Info
* Job Title: Service Helpdesk Coordinator
* Company: Russell Taylor Group Ltd
* Location
* Posted: Oct 23rd 2025
* Closes
* Sector: Administration
* Contract: Permanent
* Hours: Full Time
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