Job Description:
Receptionist / Administrator / Customer Experience Representative.
Location: Bupa Health Centre, South Kensington, London, SW7 2JE (occasional requirement to work across other London clinics)
Salary: £29,300 per annum, plus fantastic benefits
Contract: Permanent. Monday – Friday (covering the occasional Saturday). Full time, 40 hours per week
Closing Date: 19th September at 11.59pm
We make health happen
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day
Delivering a premium experience in a healthcare setting
At Bupa South Kensington Health Centre, we believe that exceptional healthcare begins the moment someone walks through our doors. That is why we are looking for a receptionist who brings the finesse, warmth, and attentiveness of a high-end hospitality or luxury retail environment to our front of house.
As the first point of contact, you will set the tone for every patient’s visit—creating a welcoming, calm, and professional atmosphere that reflects the high standards of care we provide. Whether you are greeting clients, managing appointments, or supporting our clinical team, your ability to deliver a seamless and personalised experience will be key.
We are seeking someone who understands what outstanding service looks like and takes pride in delivering it consistently. If you have worked in a luxury hotel, boutique retail, or a premium customer-facing role, we would love to hear from you.
You will help us make health happen by:
1. Being the face of our centre—greeting clients with warmth and professionalism and ensuring their visit starts and ends smoothly.
2. Supporting clinical staff by preparing and creating client files, scanning documents, and helping them focus on patient care.
3. Handling day-to-day administrative tasks including sending emails, managing post, answering calls, processing card transactions, invoices, and delivery notes.
4. Coordinating with clinical colleagues to ensure timely delivery of client reports and correspondence.
5. Maintaining a beautifully presented reception area and resolving or escalating any issues to ensure a consistently high standard.
What we are looking for:
6. A background in high-end hospitality, luxury retail, or a premium customer service role.
7. Proven experience in delivering exceptional, personalised service.
8. Outstanding interpersonal and communication skills, with the ability to build rapport quickly and put people at ease.
9. Strong time management and adaptability—you will be comfortable switching tasks and supporting different areas as needed.
10. Excellent attention to detail, with solid computing skills and familiarity with Microsoft Office.
11. A proactive, reliable, and well-organised approach to work
Join us in creating a healthcare experience that feels reassuring, respectful, and refined. At Bupa South Kensington, you will be part of a team that values compassion, professionalism, and the power of a great first impression.
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
12. 25 days holiday, increasing through length of service, with option to buy or sell
13. Bupa health insurance as a benefit in kind
14. Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
15. Interest- free annual travel Loan to enable the purchase of public transport annual season tickets
16. Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan
17. My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.