Account Manager / Site Lead – Facilities Management
Location: Birmingham
Salary: Competitive + Car Allowance + Bonus + Benefits
Are you a natural leader with a passion for creating exceptional environments?
We’re looking for an experienced Account Manager / Site Lead to oversee the full delivery of hard and soft FM services for one of the Midlands’ most iconic, high-footfall visitor destinations.
This is no ordinary site — it’s a dynamic, public-facing environment that blends manufacturing, hospitality, retail and experience all in one place. It demands a hands-on leader with the confidence to manage complexity, engage with multiple stakeholders, and deliver service excellence that truly enhances the visitor experience.
The Opportunity:
As the Account Manager / Site Lead, you’ll take overall responsibility for:
* End-to-end FM delivery across hard and soft services, ensuring operational excellence every day.
* Full P&L ownership, driving commercial performance, value, and innovation.
* Leading and motivating on-site teams to deliver outstanding service in a fast-paced, customer-centric setting.
* Building strong, trusted relationships with senior stakeholders and service partners.
* Overseeing compliance, health & safety, and statutory obligations with meticulous attention to detail.
* Driving continuous improvement, sustainability initiatives, and best practice across all service lines.
About You:
You’ll thrive in this role if you are:
* A proven FM leader with experience managing large, complex or public-facing sites.
* Commercially astute, with strong financial management and P&L accountability.
* A confident communicator who builds credibility at all levels — from boardroom to front line.
* Passionate about people, standards, and creating memorable customer experiences.
* Highly organised, proactive, and comfortable balancing strategic thinking with operational delivery.
What’s in It for You:
* The autonomy to run a flagship account and truly make your mark.
* A forward-thinking employer that values innovation, inclusion, and professional growth.
* A visible leadership role where your decisions directly impact client success and customer experience.
If you’re ready to lead a high-profile, fast-moving site that never stands still — this is your opportunity to take centre stage in one of the most exciting FM environments in the UK.
📩 Apply now to learn more and take the next step in your FM leadership journey.