Location: Castledawson, Deerpark RoadHours of Work: 8am- 5pm, Monday- FridayWe are seeking a talented individual to join our Planning Team .About us:CFM are a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 350 strong all trade workforce,Your new opportunity:This role operates within a fast-paced environment and is responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers.This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectivelyKey Responsibilities:Be the initial point of contact for tenants for urgent, routine and adaption worksScheduling customer appointments and creating eventsNotifying customers on planned arrival of workers Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availabilityRaising survey events on new COTs, Adaptions and Response jobsMonitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctlyLiaise with administration team, supervisor and management to answer queries and review works in progress.Liaise daily with client district maintenance officers/administratorsMonitoring of required completion dates, ensuring they are meet, or extension requested were requiredDealing with queries and complaint resolutionMaintaining standards and processes to reach KPI targets.Support other planning areas when required as part of a cross-functional team environmentReview KPI prior to monthly meeting and prepare any documents needed for any possible challenges.Prioritise customer orders by due date to support the company in meeting target deadline KPIEscalate issues promptly to management and help resolve problems in a timely fashionOur requirements:EssentialIT literate, proficient in Microsoft OfficePrevious experience of scheduling/ logisticsExperience in customer service and customer excellencePreferredExperience operating within a face paced construction industry with a focus towardhousing maintenanceA Degree / HND in a related disciplineCompetenciesExcellent communication skills with the ability to manage client relationshipsStrong planning and organisation skills.Ability to work on own initiative and as part of a cross functional teamAbility to work accurately under pressure and meet deadlines & targetsGood understanding of operating costs and productivity levelsKnowledge of construction and the skills off the team members.Good customer service/customer care skillsThe ability to deal with the unexpected and good problem-solving skillsSkills:Excel Call handling Planning & OrganisingWHJS1_NI