Linten is a well-established and continuously ambitious technology company that focuses on enhancing business performance through technology. As we continue to grow, we are seeking like-minded individuals to join our team.
Currently, we have an exciting opportunity for an experienced 2nd Line Support engineer to join us. In this role, you will play a crucial part in maintaining a high standard of client care as we expand our service delivery capabilities. Reporting directly to the Service Desk Manager, this position is ideal for a 2nd line engineer who is ready to take the next step in their career.
Your day-to-day responsibilities will involve timely responses to client phone calls and tickets, as well as visiting customer sites to provide onsite support and the installation of hardware.
This role will be based at our Stoke site, with occasional travel required to visit our clients and our sister site in Manchester. Hence, having a driving licence and access to your own vehicle would be required.
If you are passionate about technology, dedicated to client satisfaction, and thrive in a dynamic and expanding environment, we encourage you to apply and become a valuable part of our team at Linten.
Your key responsibilities will include:
* Windows Server – All versions
* Windows 10, 11
* Office 365, Exchange, SharePoint
* Active Directory, Azure
* Hyper-V, VMWare
* Ubiquiti
* Common network devices and cabling formats
* MDM
* Intune
* PowerShell
* Networking Fundamentals – TCP/IP, DNS, DHCP
* Hardware & Software support
* VoIP Telephony
To be successful in this role, you’ll:
* Dependable, self-motivated individual
* Strong troubleshooting skills, applying theoretical knowledge to resolve issues.
* Respond to customers incidents either by telephone, email or face to face.
* At least 2 years’ experience in a service desk role in MSP environment or deskside support role.
* Exceptional customer service skills
What can we offer you?
First and foremost, we’re the sort of team that supports each other as we work hard to support our clients. You’ll be joining a company where you can thrive, develop your career and enjoy coming to work.
* A competitive salary - TBD based on experience.
* Flexible working arrangements
* Healthcare plan
* 25 days annual leave plus bank holidays, plus your birthday off
* A day off for a charity event
* Mental health first aiders
* Team socials and lunches
* Continuous learning and development
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