Working Hours Full Time
Salary Up to £16,000.00 per year
Closing Date 21/07/2025
We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.
The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 43 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.
We are currently expanding our business and are now offering an exciting opportunity to join the team, as an Aftersales Apprentice at our Letchworth branch. We will provide excellent training and genuine career progression opportunities in return.
Role Responsibilities:
* You’ll be the first point of contact for customers bringing in their cars for service, maintenance, or repairs.
* Help customers book in their vehicles, provide updates on their service progress, and explain any repairs or recommendations clearly.
* Handle customer inquiries, answer questions, and provide advice on services and vehicle care in a professional yet friendly manner.
* Keep track of customer details and service history, and update records accurately in our system.
* Assist with invoicing and processing payments once work is completed.
* Ensure customers are satisfied with the service they receive and keep them coming back for future visits.
* Promote the sale of genuine parts and accessories, leveraging opportunities to upsell additional products and services.
* Assist customers in the parts department, ensuring they receive the right products for their service and repair needs.
* Maintain a clean and organised parts area, ensuring all parts are easily accessible and clearly labelled.
* Collaborate with service technicians to identify necessary parts for repairs, ensuring seamless communication and service delivery.
* Schedule service appointments and maintain a clear communication channel with customers about their service and repair needs.
* Follow up with customers post-service to ensure satisfaction and address any questions or concerns.
* Support the team in achieving sales targets and maintaining high standards of customer service.
What You’ll Bring to the Role:
* A passion for customer service and a genuine enjoyment of working with people
* Previous experience in customer service is preferred, but not essential.
* Strong communication skills with the ability to simplify complex information.
* A proactive, can-do attitude with the ability to take initiative and ownership of tasks.
* Excellent organisational skills with the ability to multitask in a fast-paced environment.
* A team-oriented mindset, ready to support colleagues and collaborate effectively.
* A willingness to learn and stay updated on product and technical information.
* Resilience and the ability to thrive under pressure.
In return:
* You'll get hands-on training at our state-of-the-art centre in Derby, with travel and accommodation provided.
* Full-time, permanent position (40-45 per week)
* Car Benefit Scheme (after successful completion of probation period)
* 25 days of holiday (+ Bank Holidays)
* Company pension scheme
* Sick pay
* Health and wellbeing programme
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Privacy notice:
At the Steven Eagell Group we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may opt out at any time by emailing jobs@steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.
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