Location: field-based role, we would consider candidates around Leeds, Crewe, Stoke, Coventry, Birmingham, Oldham, Derby
About the role
The Technical Support Engineer (Home Appliances) will work closely with the Technical Manager to monitor and improve the quality, reliability, and repair success rates of home appliance products. This field-based role will occasionally involve visiting end users to assess issues first-hand.
This role is ideal for an experienced field engineer looking to move into a product and repair quality improvement role. The successful candidate will be proactive, technically skilled, and able to identify product quality issues, recommend effective solutions, and support continuous improvement initiatives.
Key Responsibilities
* Conduct product quality assessments and manage quality-related issues.
* Provide technical support to authorised repair partners, including audits and in-field accompaniment.
* Assess training needs and knowledge gaps for repair partner engineers, delivering coaching where required.
* Analyse repair data to identify failure trends and recommend improvements.
* Support call centre colleagues with technical queries and contribute to website FAQs.
* Evaluate new products, completing full assessments of findings. Arranging first spares orders, documentation review, and training requirements.
* Prepare technical bulletins for field engineers and analyse engineers usage of bulletins
* Assess failed products and prepare incident reports.
* Support the Technical Manager in service partner performance reviews.
* Manage product recalls and rework projects.
* Complete Technical returns analysis.
* Inspect incoming stock for quality compliance.
Requirements
* Formal technical qualifications in a relevant field.
* Minimum 5 years’ experience in repairing consumer electronics or home appliances.
* Proficient in Microsoft Office Suite, especially in Excel and power point
* Proven ability to review processes and procedures, propose improvements, and produce technical reports or bulletins.
* Skilled in coaching and training engineers on new technical solutions.
* Excellent communication skills, with the ability to translate technical issues into clear guidance for different audiences.
* Self-motivated and confident, with a passion for quality and efficiency improvements.
* Strong problem-solving skills and ownership mindset for service-related enquiries.
* Up-to-date knowledge of repair methods and regulatory standards.
* Ability to assess quality effectively and recommend actionable improvements.
Benefits include, but are not limited to:
* Competitive salary with bonus scheme, car allowance
* Workplace pension
* 23 days of holiday plus Bank Holidays, with long service increment up to 25 days.
* In-house learning platform, develop your skills for your career and your role.
* Long service awards
* Salary sacrifice schemes
* Discounts on Hisense products
* Access to a shopping discount portal
* Restaurant and café discounts at our Leeds office
About Hisense
Founded in 1969, Hisense is a global leader in technology for your home. We are passionate about making life enhancing technology accessible to the world through our innovations in televisions, laundry, refrigeration and other home appliances.
Hisense UK is part of Hisense Europe, to discover more, watch the Hisense Europe corporate video or visit our company website https://uk.hisense.com/
IMPORTANT NOTICE
* We are an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds, and all qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other characteristic protected by law.
* As a courtesy, we strive to acknowledge all applications. However, due to the high volume of applications, we regret that we may not be able to respond to every applicant, we can only guarantee that shortlisted candidates will be contacted.
* By submitting your application, you consent to the processing of your personal data by Hisense UK Limited for recruitment purposes in accordance with GDPR. Your personal data may also be shared with affiliated companies within the Hisense Europe group to facilitate the recruitment process. You can withdraw your consent at any time by contacting us at huk.hr@hisense.com