Solutions Engineer II
Cirencester, Gloucestershire | Full-time | Starting ASAP
With over years of making the complex simple, Kubus enhances customers experiences by simplifying complex IT solutions, delivered through our managed expertise, leading vendor partnerships and global logistics capability.
Our people are at the centre of our community, building strong relationships and supporting one another, creating an environment where everyone can thrive. At Kubus, we recognise a collaborative working environment encourages greater outcomes and a positive experience for our customers, partners and wider community.
Our Values:
1. Passion - putting customers, partners and vendors first, delivering solutions at pace, and being passionate about driving change.
2. Agile - Embracing flexibility, remaining open to change, and adapting quickly to meet customer and market needs.
3. Community - Building strong relationships, supporting one another, and creating an environment where everyone can thrive.
4. Expert - Commitment to curiosity and excellence, constantly pushing boundaries, sharing knowledge and delivering value.
The Role:
The successful candidate will act as a technical resource to deliver and support solutions and services for customers based on the Juniper, Aruba, Cisco, Dell, HPE, Pure, Verkada, networking, compute, and storage portfolio of products.
What You’ll Be Doing:
DELIVER
5. Install, configure, commission, and test solutions at customer’s premises.
6. To support customers wherever they are based in the world to deliver programmes of work, often for prolonged periods of time.
7. Liaise with customer representatives and third-party organisations to coordinate delivery.
8. Take on any role as required within the Delivery function, whether: Support Desk, TechOps, Warehouse, basic Project Management, Professional Services, Managed Services, Consultancy, and any other function as appropriate.
9. Work with and when required, lead, other engineers in delivery teams at customer sites and on projects.
10. Mentor and coach junior engineers.
11. Complete all project and delivery documentation, tickets, and systems updates.
12. Work with project managers and other delivery leadership in the preparation and planning of delivery.
13. Deliver projects to our customers
TECHNICAL CERTIFICATION
14. Maintain all current and future industry and vendor certifications and ensure they remain active
15. Complete vendor led and self-study learning to complete certifications as required by the business
16. Identify potential training courses that will be of benefit to the individual and the business
PROFESSIONAL & MANAGED SERVICES
17. Attend customer site to deliver solutions and services
18. Ownership of assigned customer projects
19. Produce high quality customer documentation
CONDUCT
20. Professionally representing the Company whilst at external meetings, visits and when meeting customers as per the Kubus Code of Conduct
21. Always Adhere to Company policy and work in line with the Company Quality Management System
22. To adhere to the Company's ISO & standards
What We’re Looking For:
23. An experience hands-on delivery technologist, particularly in leading brand networking, and other information infrastructure equipment and systems.
24. Happy to travel nationally and internationally for prolonged periods of time.
25. Valid UK passport with no constraints on travel.
26. Strong pragmatic problem solving skills.
27. Understanding of vendor technologies from HPE, Dell, Pure, Juniper, Aruba and other infrastructure vendors.
28. Experience in cable and dress within a rack.
29. JNCIA, CCNA or equivalent networking certifications for Aruba, Juniper, Cisco.
30. Self-sufficient strong grasp of networking concepts for IP addressing, vlans, wireless configurations.
31. Preferred understanding of orchestration and management platforms such as Juniper Apstra
32. Ability to develop and maintain relationships with peers throughout the business and with customer contacts
33. Hands on experience with CLI and/or orchestration platforms
34. Strong communication skills, a ‘can-do’ attitude and a self-starting ethos
35. A desire to win, meet and exceed targets, and a personality that will inspire trusted long-term relationships with colleagues and Customers alike
36. Ability to manage multiple tasks/issues/projects concurrently and adjust as priorities change
37. Strong work ethic and ability to take initiative
38. Proven experience in working efficiently and meeting tight deadlines
39. Organised and meticulous, with a high level of attention to detail
40. Positive contributions to the organisation beyond the scope of normal responsibilities
What you’ll get:
41. Competitive salary & bonus scheme
42. Private healthcare & healthcare cash plan
43. Pension contributions above minimum requirement (matched up to %)
44. days holiday + bank holidays upon starting, increasing by a day each year to a maximum of days
45. Salary sacrifice electric vehicle scheme
46. Enhanced parental leave
47. Technology scheme
48. Cycle to work scheme
49. Reward & recognition portal – including discounts/cashback at hundreds of retailers
This is an amazing opportunity to join our Solutions Team during an exciting period of growth at Kubus!
Based at: Wellington House, Cotswold Business Park, Cirencester, GL BQ
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