Are you an experienced call centre agent with SC Clearance? Our client are looking for collections agent to start ASAP! Job Title: Collections Agent Salary: £14.01 per hour Duration of Contract: Until 31/12/2025 Working Pattern: Hybrid working, 2 days in Newcastle office per week, 3 days from home. Monday - Friday, 9-5. Requirements: Experience of working in a contact or call centre environment Ability to communicate clearly and concisely with people at all levels both internally and externally. Ability to build effective and positive relationships whilst delivering a high standard of customer service Experience of dealing with vulnerable and potentially vulnerable customers, treating them empathetically and taking appropriate measures to support them Excellent negotiation skills and the ability to challenge customers where appropriate Seek to solve problems and suggest solutions before having to escalate them Attention to detail is essential as all customer interaction must be recorded for audit purposes Experience of working in a debt management and/or credit control position, including collection activity and telephony SC Clearance Duties: Talk with customers who are having difficulties repaying their debt. Listen to them and understand their personal circumstances by completing income & expenditure assessments. Maintain a professional approach, while showing compassion and empathy for their situation Negotiate and appropriately challenge customers, ensuring that the debt is paid over a reasonable timescale Identify and work with vulnerable customers and customers with protected characteristics to achieve a positive outcome Deliver appropriate solutions for customers based on their circumstances, such as payment plansIf this role is of interest please apply now, all applications are reviewed daily! Alternatively, please call Daisy on (phone number removed) or Lauren on (phone number removed) Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job