Researcher at Broadgate Search, Part of Trinnovo Group
We are partnered with an international law firm looking to hire a Client Relationship Manager who will be responsible for building and maintaining, and elevating client service and satisfaction across a portfolio of clients.
Responsibilities include:
* Oversee a portfolio of client relationships, ensuring compliance with all statutory and internal KYC/CDD requirements, as well as timely management of account records
* Act as the main point of contact for clients on non-legal matters, including administrative support, compliance queries, client portal access, and billing enquiries
* Develop strong, trusted client relationships through proactive engagement and excellent client service
* Collaborate with senior colleagues to identify opportunities for cross-selling and expanding services by building a deep understanding of client businesses and needs
* Share and promote marketing materials to clients and external intermediaries as appropriate
* Partner with marketing teams on seasonal client engagement initiatives and events
* Provide support on ad hoc projects and broader business initiatives as required
Requirements:
* Undergraduate degree required
* Minimum of 5 years’ experience in business development or client relationship management within professional services
* Highly organised, detail-oriented, and able to manage multiple priorities under strict deadlines
* Strong understanding of the professional services industry and market dynamics
* Analytical mindset, process-driven, and adaptable to fast-paced environments
* Trusted to handle confidential matters with discretion and sensitivity
* Excellent interpersonal, written, and verbal communication skills
* Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint); experience with ViewPoint is an advantage
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