SERVICE ADVISOR Basic Salary: Up to £33,000 Including Bonus (DOE) Hours: Monday to Friday 8:00am - 6:00pm | 1 in 3 Saturdays Location: Norwich Are you an experienced Service Advisor looking for your next opportunity within a busy, successful dealership? Our client is seeking a motivated and customer-focused Service Advisor to join their growing aftersales team. This is a fantastic opportunity to join a professional and supportive business that genuinely values its staff and offers long-term career development within the automotive industry. As the face of the service department, you'll play a key role in delivering an exceptional customer experience, ensuring every customer receives clear communication, expert advice and first-class service throughout their vehicle's journey. What You'll Be Doing: • Managing service and repair bookings efficiently and accurately • Meeting and greeting customers and discussing their vehicle requirements • Liaising closely with workshop technicians to monitor vehicle progress • Keeping customers updated throughout the repair process • Preparing estimates, invoices and service documentation • Handling customer queries and resolving concerns professionally • Identifying opportunities to upsell additional work, products and services • Supporting workshop efficiency through effective diary and workload management • Delivering ou...