Twilight Duty Manager
Thank you for your interest in the position of Twilight Duty Manager at Kent Union Trading Ltd (KUTL); KUTL is the commercial arm of Kent Union. We are a vibrant, student‑led organisation with a bright future ahead of us. After a challenging few years, we are going from strength to strength with a renewed focus and energy to amplify the voice of our members and ensure they have a fantastic student experience. Our driving force is our new strategy, which sets out our priorities over the next two years. Students are the reason Kent Union exists.
We are there through their university journey. Our amazing staff and volunteers work towards improving their experience, whether it’s helping them with their studies, practicalities of life or to have fun.
We are seeking someone who will be responsible for effectively managing our main Coop Store (named Coop Union Plaza) on Canterbury Campus, having oversight over all operational areas of the store. The store is open 7 days a week, usually from 7am until midnight, providing everyday essentials you would find in any Coop store, primarily to students and university staff, but also to the wider community. We run two Coop stores on Canterbury campus as “franchise” stores – this means we work in partnership with the Cooperative Group, using their brand, goods, and systems, but all of our staff are employed by Kent Union Trading Ltd, and all profits go back into Kent Union. The service and offer to the customer, however, is the same as in any other Coop store, so our goods and services are recognisable, as Coop are the leading convenience retailer in the UK.
Responsibilities
* Drive consistency in all aspects of operations and be tasked with working 6pm – 2am, Monday to Friday only.
* Day‑to‑day management of the store and execution of Coop store processes and routines, ensuring we drive sales through great availability, customer service and store standards.
* Deliver excellent profitability through effective control of costs.
* Staff development and management, managing a team primarily comprised of student staff, and some career staff.
* Ensure that our stores remain safe and secure for all customers and staff.
* Post holder’s principal place of work will be the Coop Union Plaza, however from time to time, they may be required to work in the Coop Park Wood, our other store on the campus.
Equal Opportunity
Kent Students’ Union is an organisation that champions equity and diversity and we have recently introduced a REMP guaranteed interview scheme, full details of which can be found in the Recruitment Pack.
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