Client Success/Account Manager | Hybrid | Newport - South Wales
IntaPeople are seeking a motivated and experienced Client Account Manager to join their Client Management team based in South Wales. We are looking to speak with candidates who have strong financial services or insurance experience and who have managed tier 1 (key) accounts previously.
You’ll have excellent organisational skills whilst having the ability to communicate effectively to key business stakeholders (internal and external). Being commercially minded will also go a long way in this role as the opportunity to grow key target accounts will be needed.
Reporting into the ‘Head of Client Management will play a key role in growing and strengthening their portfolio of tier 1 accounts.
Skills, Experience and attributes
* Proven experience within a customer success/client/account management role (4-5+years)
* Experience within the financial services or insurance sector
* Have a background in either customer service, account management, programme management, sales or recruitment (or relateable)
* Proficient in Microsoft Office applications, especially Microsoft Excel
* Stake holder management experience at all levels
* The strong ability to build rapport with internal and external stakeholders
* Excellent problem solving skills
* A relatable degree (Business Management etc) would be desirable but not essential
Key Responsibilities (but not limited to):
* You will take the lead on any new client implementations that fall within your remit
* You and deliver product training programs across the business at all levels
* You will act as a leading point of contact to designated key clients and will build and maintain strong relationships .
* Oversee the production and distribution of quality, accurate reporting internally and externally
* Use analytical and excel skills to review new and existing data, analyse and understand client data portfolios to identify needs and potential business opportunities
* Being commercially minded you’ll help identify and execute additional revenue opportunities in current accounts and work closely with the commercial team to execute these
* Work closely with all business departments such as Client Management, Commercial team, Operations and the IT/Data Team.
Role overview at a glance
* Client Account Manager
* Newport | Hybrid (2-3 days per week)
* Starting salary £45,000 - £50,000 – depending on experience
* An incentive scheme personalised to your own accounts
* Bonus Scheme based on performance
* Starting on 25 days annual leave per year
* Hybrid working - 3 days onsite
* Free parking on site
* Private Medical Healthcare
* Group Life Insurance (4x basic annual salary)
* Employee Assistance Programme
* Cycle to Work Scheme
* Enhanced Maternity & Paternity Benefits
* Performance and Development Framework
* Long service awards.
This role is a hybrid role with a 2-3-day office requirement for collaboration, workshops and stakeholder meetings per week on-site in Newport (South Wales).
Interviews will be held via MS Teams first, followed by an onsite meeting.
You may also be required to travel to client site (UK only) on occasions.
Please note we cannot provide sponsorship to candidates who are not eligible to live and work within the UK without restriction.
For more information please call Nathan Handley on 02920 252 500 or click APPLY now for immediate consideration.