Team Leader
Join to apply for the Team Leader role at Mountain Warehouse
Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!
Department: UK Retail
Location: Berwick - Management (BUT)
Compensation: £12.82 / hour
Key Responsibilities
Leadership & Team Development
* Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
* Drive continuous growth by coaching, training, and mentoring your team.
* Keep your team informed and engaged through clear, open communication.
* Empower your team with up-to-date product knowledge to meet customer needs confidently.
Operational Excellence
* Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
* Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
* Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
* Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
Sales & Performance
* Motivate your team to meet and exceed sales targets and KPIs.
* Identify growth opportunities for team members and suggest strategies for their development.
Customer Experience
* Set the standard for exceptional customer service and ensure it’s delivered consistently.
* Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
* Represent the Mountain Warehouse brand with enthusiasm and professionalism.
* Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.
Desired Qualities
* Passionate about delivering outstanding customer service.
* A confident and reliable motivator, with a talent for inspiring others.
* Experienced in all areas of retail, from stock control to visual merchandising.
* A strong communicator who can engage at all levels and provide constructive feedback.
* Proactive and results-driven, with a track record of setting and achieving goals.
* Approachable, trustworthy, and a natural team player.
* Skilled at problem-solving within company guidelines and policies.
Benefits
* Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
* 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
* 28 days annual leave, including Bank Holidays
* Access to Employee Assistance Programme, and a Colleague Hardship Scheme
* Generous Colleague Referral Incentive
* Auto-enrolment Pension scheme
* A stable, successful and supported environment
* Length of service awards
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