Hilton Southampton, United Kingdom
Overview
Welcome to a world of opportunities at the UK’s #1 GREAT PLACE TO WORK 2025. Hilton offers a supportive, engaging environment with a balance between fun and focus. Managers have an open‑door policy and care about your development. Access to training and resources helps you grow your career.
Benefits
* Yearly salary of £29,509.33
* Free and healthy meals when on duty
* Grow your Career!
* Personal Development programmes designed to support you at every step of your career
* A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* High street discounts: with Perks at Work
* Holiday: 28 days including bank holidays
* Free Parking
* Modern and inclusive Team Member’s areas
Responsibilities
* Oversee the entire Front Office operation to maintain high standards
* Serve as a point of contact for regular and VIP Guests
* Complete Night Audit duties
* Maximise room occupancy at best rates and use up‑selling techniques to promote hotel services and facilities
* Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
* Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
* Manage, record and promptly resolve issues or emergencies that arise
* Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
* Act in accordance with all security and emergency procedures and manage the instigation of these, as required
* Compile adequate handover to Early staff / Duty Manager
* Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
* Conduct annual and mid‑year Appraisals with Team Members
* Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
* Assist other departments, as necessary
Qualifications
* Previous supervisory experience in Front Office within the hotel/leisure/retail
* High level of IT proficiency
* Excellent leadership, interpersonal and communication skills
* Accountable and resilient
* Commitment to delivering a high level of customer service
* Ability to work under pressure
* Excellent grooming standards
* Flexibility to respond to a variety of work situations
* Ability to work on your own and as part of a team
* Previous experience in the hotel industry (advantageous)
* Previous experience with Front Office Management Systems (advantageous)
* Previous experience with cash handling (advantageous)
Schedule
Full‑time
Brand
Hilton Hotels & Resorts
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Hospitality
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