Customer Service Team Leader
Advertising location: Stirling
Contract type: Full-time
Hours: 37.5 per week
Salary: £27,941.96 per annum
Description
For our customers, William Hill is more than a betting shop. It’s a home from home—a place where you can meet friends, socialise, and enjoy the sport with warm tea or coffee in hand. As a Team Leader in one of our betting shops, you’ll play a vital role in maintaining this atmosphere and shaping the experience for our customers.
Responsibilities
* Lead and motivate a team of Customer Service Representatives
* Co‑coach and develop your team
* Maintain high standards and ensure the shop always looks the part (e.g., visual displays)
* Build relationships with customers and provide excellent customer service
* Champion safer gambling at all times
* Open and close the shop, with support from your team as required
* Ensure the shop achieves targets
Working patterns
Our shops have a variety of opening times between 8am and 10pm, Monday to Sunday. Shifts are devised on a rota basis, are subject to change and will include evening and weekend working.
Benefits
* Annual Pay Review & Bonus Scheme – base salary reviewed annually with qualification for an annual performance bonus
* 28 days holiday annually (pro rata)
* One paid birthday day off within your birthday month
* Best‑in‑class induction programme and ongoing training and development (external and on‑the‑job)
* Career prospects – progression opportunities to Cluster Operations Manager or Head Office roles
* Pension plan – we match pension contributions to 4%
* Perks and discounts – discounts in high street shops, cinemas and holidays
* Health and wellbeing initiatives
Qualifications
* Age 18+ (legal requirement)
* Supervisory experience and strong people skills
* Positive, can‑do attitude with a professional and dynamic approach to work
* Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
#J-18808-Ljbffr