Job Overview
In this pivotal role, you will play a key part in coordinating and supporting patient pathways, ensuring a seamless and efficient experience from referral through to treatment. Acting as a central point of contact, you will provide a professional and compassionate service to patients, carers and colleagues, responding to enquiries and offering reassurance and guidance throughout. You will be responsible for the accurate and timely management of patient information, carefully prioritising urgent and routine referrals while maintaining high standards of data quality and confidentiality. With strong organisational skills and keen attention to detail, you will thrive in a busy environment, balancing multiple tasks whilst always keeping patient care at the heart of what you do. This is an excellent opportunity for a proactive and enthusiastic individual who enjoys working as part of a supportive team and is committed to delivering a high-quality service that positively impacts patient outcomes. Key Responsibilities
Answering and making phone calls to patients and colleagues. Thoroughly managing an in-depth patient-based Excel document. Efficiently balancing urgent and routine referrals with a strong emphasis on patient care. Tracking patients in the virtual triage platform. Validating PTL (Patient Tracking List). Performing audio typing as required. Collaborating closely with consultants and colleagues across the Cardiorespiratory services. Tracking patient case notes. General administrative duties including photocopying, faxing and filing. Disability Confident
We generally offer an interview to any applicant with a disability who meets the minimum criteria for the role.
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