Broadstone have an exciting opportunity for an IT Service Desk Technician to join their team. Location: Darlington Who are we? Broadstone is a thriving consultancy offering a wide range of services in pensions, investments, and employee benefits. Established in 1989, the business has grown from a small team to a workforce of around 850, brought together by a desire to provide a personal, expert service to all who put their faith in us. We take pride in assisting small and medium sized pension schemes who lack the time or resources to address increasingly challenging issues themselves. Our values are at the heart of everything we do and drive us forward every day. We strive to attract, develop, and retain high quality talent to work together to provide the best possible client outcomes. Our team feel empowered to share ideas to continuously improve our business. The impressive results of both client and staff surveys are a source of great pride. Broadstone promote an inclusive working environment and recruitment process, valuing diversity, equity and inclusion based on age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. Please let us know if you require reasonable adjustments. We operate out of 13 regional hubs stretching from London to Glasgow. IT Service Desk Technician - The Role: Due to our continued expansion, we are currently recruiting an IT Service Desk Technician. We are looking for a technology enthusiast to help provide first class I&T support to our employees in Darlington and across the wider Broadstone organisation. Please note, this role will require you to be onsite 5 days a week at one of our offices. There may be times when you will be required to complete some physical work, including lifting and carrying to complete your role. IT Service Desk Technician – Key Responsibilities: - Monitoring your own call queue and escalation to 2nd line - Responsible for IT support of onsite staff in our Darlington office - Onsite installation, upkeep, configuration, and reliable operation of IT equipment - Administration and security of infrastructure equipment IT Service Desk Technician – You: - 1 years’ experience within a similar role, with knowledge of working on a service desk platform - Basic knowledge and experience of supporting and administering IT equipment - An appetite to learn and take on additional responsibilities - A willingness to travel to offices within England and Scotland depending on business needs IT Service Desk Technician – Benefits: - Competitive salary - 25 days holiday plus bank holidays (with option of buying more) - Group Life Assurance - Income Protection - Generous pension scheme - Health cash plan - Additional optional benefits to best suit your lifestyle - Social events - Volunteering opportunities To apply for this IT Service Desk Technician opportunity with us, please click ‘apply’ now! If you are interested in this opportunity and wish to have a confidential conversation about the scope and expectations, please contact ewan.wood@broadstone.co.uk. Broadstone reserves the right to close our vacancies early and will endeavour to respond to all applicants. However, if for any reason you have not heard back within 28 days of applying, please assume that you have been unsuccessful on this occasion. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .