As the Infrastructure Systems Trainer you will play a pivotal role in ensuring that staff across Infrastructure and Associated Services are equipped with the knowledge and skills required to effectively use business systems. You will be responsible for designing, delivering and evaluating training programmes - both in person and online - that support the roll out, transition and ongoing use of digital tools and systems. Your role also supports the broader strategic aims of Infrastructure by enabling staff to maximise system capabilities, improve operational efficiency, and deliver customer focused services. Your Key Duties & Responsibilities:- Plan the programme of training courses to Infrastructure and school staff in line with current course outlines Review and evaluate training courses, identifying, and recommending to the Systems Development Lead where changes to courses and documentation need to take place Collate and evaluate staff skill audits to identify training needs. Deliver timely and robust training using varied methods to support staff development Support in the roll out and transition of an updated business system across infrastructure services, providing user support and training. Maintain system documentation and training materials Investigate and deliver production and implementation of e-learning materials to enable longer term training mechanisms Support the Infrastructure Systems Development Lead to implement changes and process improvements within the delivery of system replacement project Continuously evaluate current training practices to identify opportunities for improvement Responsible for delivering a customer centred approach and displaying customer focused, professional and empathetic behaviour. Provide excellent service putting the customer at the heart of every aspect of the work Responsible for stimulating an environment for innovation with opportunities to plan new interventions that will drive innovation, proactively embracing new ways of working. Consistently looking at the current way of working to see how this can be improved.We would love to hear from suitable applicants who have:- Proven experience of providing excellent executive support to senior managers Proficient in Microsoft 365 Thorough knowledge and understanding of corporate governance arrangements and agenda Excellent written and verbal communication skills and be able to adapt the communication style to suit different audiencesThis role is inside IR35. Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates