The role of a commercial assistant manager is to support the overall delivery of high-quality, safe, and well maintained commercial retail, entertainment venues and external areas across the Butlins diverse residential estate.
This includes hard FM responsibility for multiple Retail venues, splash water-world, Funfair, Entertainment venues and all external grounds and gardens.
Working closely with the Commercial and Estate Facilities Manager, the role ensures exceptional guest experience through effective day-to-day coordination, property and estate standards management, and efficient reactive maintenance and preventative maintenance planning.
The postholder leads and motivates a team of specialist and multiskilled technicians, providing direction, workload scheduling, performance oversight, and ensuring compliance with health, safety, and statutory standards. They play a key role in maintaining venue operations readiness, responding to technical issues, delivering small works, and supporting long-term asset care strategies.
This role requires strong operational leadership, attention to detail, and the ability to manage multiple facilities simultaneously while upholding brand standards and ensuring a seamless retail and entertainment experience for guests and team members alike.
This role requires excellent contractor management skills as the role plays a key part in liaising with 3rd party contractors and suppliers for specialist works across resort.
General Duties & Key Accountabilities
Leadership & People Management
* Ability to motivate and guide multiskilled teams.
* Confident in providing feedback, coaching, and supporting development.
* Calm, fair, and consistent leadership style.
* Clear and professional communication with guests, team members, and senior managers.
* Ability to translate technical issues into understandable information.
* Good listener, able to understand concerns and respond appropriately.
* Takes responsibility for standards across all commercial and external estate areas.
* Follows through on issues until fully resolved.
* Can think on their feet during breakdowns, guest complaints, or operational challenges.
* Comfortable prioritising issues in a high‑pressure, fastmoving environment.
Organisational Skills
* Manages multiple sites and tasks at once.
* Keeps track of maintenance schedules, PPMs, and operational deadlines.
* Strong sense of structure and planning.
* Ensures retail venues comply with audit requirements, safety checks, and technical works meet required levels.
* Identifies early signs of wear, risk, or service failure.
Adaptability & Resilience
* Comfortable with seasonal peaks, unpredictable demands, and changing priorities.
* Remains professional and calm under pressure.
* Works closely with retailers, operators, entertainers, security, and facilities contractors.
* Builds strong internal relationships to ensure smooth operations.
* Understands team workloads and personal dynamics.
* Creates a positive, supportive working environment.
Operational Support
* Ensure tools, materials and parts are available and stock levels maintained for department.
* Work collaboratively with the wider facilities and projects team.
* Ensure minimal disruption to guests and operations when completing works.
* Undertake any reasonable duties as directed by the Butlins leadership team.
Guest & Team Experience
* Always focused on delivering great guest experience.
* Anticipates needs, solves issues proactively, and supports brand standards.
Experience & Qualification Requirements
* Level 3 qualification in Facilities management, hospitality management or building/property maintenance or equivalent experience.
* IOSH managing safely certification.
* Full UK driving licence.
* Proven experience in commercial building operations or facilities management ideally within a resort/ holiday park or multi-site retail and leisure hospitality environment.
* Experience supervising a technical or maintenance team.
* Experience managing contractors, supplier and service partners.
Knowledge or awareness of :
* Fire safety awareness.
* EHO audit awareness.
* Planned preventative maintenance schedules.
* Strong fault‑finding and problem‑solving skills.
* Ability to work independently and prioritise workload.
* Good communication and teamwork skills.
* Flexible approach to working hours and operational demands.
* Understand and interpret technical drawings/instructions/process.
* Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc.
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