Job Title: Client Experience SpecialistLocation: Hybrid, 3 days in office in WrexhamRemuneration: £27,000 to £31,000 DOEContract Details: PermanentResponsibilities:- Become the go-to expert on our client’s journey, understanding the clients organisation’s history, methodology, systems, and products to provide top-notch support.- Guide clients in leveraging our products and services, ensuring they receive clear, proactive support through both verbal and written communication.- Collect and relay client feedback to relevant teams to drive improvements, reduce churn, and boost product adoption.- Create and maintain high-quality educational resources and evergreen content to facilitate seamless product adoption and ongoing client engagement.- Deliver engaging digital demonstrations and contribute to automating product walkthroughs to enhance usability.- Resolve client queries efficiently via the Help Centre, case management, phone, or video calls, adopting a solution-focused approach.- Identify client needs proactively and introduce relevant product features and services to enhance their experience and drive value.- Maintain consistent communication with clients and collaborate with internal teams for timely issue resolution and continuous service improvement.- Conduct regular check-ins with client accounts, identify upselling opportunities, and strengthen long-term relationships.- Recognise growth opportunities within the client base, working closely with the Client Outcomes team to foster community growth.- Stay updated on industry trends to provide clients with valuable guidance that supports their success.- Ensure all client data is handled with the utmost confidentiality and compliance.Skills / Traits:- Self-motivated and organised, thriving in a fast-paced environment.- Warm, confident communicator with a knack for building strong client relationships.- Influential and adept at demonstrating products digitally to drive engagement and adoption.- Strong market awareness and understanding of customer behaviours.- Collaborative team player with a passion for problem-solving.- Technologically savvy, proficient in Microsoft Suite, including Excel and PowerPoint.- Commercially aware, skilled at identifying client needs and providing tailored solutions.Benefits:- Annual leave of 25–30 days based on length of service.- Sports and fitness allowance.- Private Health Insurance after 3 months.- Pension scheme after 3 months (5% company contribution and 5% employee contribution).- Life insurance (4 times salary) after 3 months.- Flexi-time working arrangements.- Free car parking and complimentary lunches.Join us in making a difference! If you are passionate about creating exceptional client experiences and are ready to take on a rewarding challenge, we want to hear from you! Apply now to become our next Client Experience Specialist!