*Office Manager – Ground Operations | Heathrow (Terminal 4 HQ)* Location: Heathrow Airport – Terminal 4 (Head Office) Contract type: Permanent, Full-time, 40 hours/week (including occasional early/evening shifts) Salary: Competitive (depending on experience) benefits _About Us_ We’re a leading ground operations provider at Heathrow, delivering ramp, passenger, cleaning and support services. Our commitment to safety, operational excellence, and customer satisfaction drives everything we do. *Role Overview* As our Office Manager, you’ll support the Terminal 4 management team in delivering efficient, compliant, and professional back-office operations across finance, administration, and facilities. *Key Responsibilities* • Oversee comprehensive office operations: travel arrangements, POs, meeting coordination, document production, and stock management • Manage uniforms, PPE, and logistics to support ramp and passenger services teams • Maintain attendance and time‑tracking systems; monitor labour costs and report metrics weekly • Administer office facilities: maintenance requests, vending, stationery, first aid, etc. • Ensure regulatory compliance (Health & Safety, HAL) and adherence to internal policies • Organise and minute operational meetings; coordinate with airlines, third-party providers, and internal departments • Act as HR/Finance liaison: process purchase orders, invoices, and reimbursements • Monitor office environment; resolve issues with HVAC, equipment, furniture as necessary • Promote company values: integrity, safety, collaboration, quality of service *Essential Experience & Skills* • Proven administrative or office management experience (ideally in aviation/ground operations) • Strong knowledge of Microsoft Office and office systems • Experience with procurement processes, purchase orders, invoicing • Exceptional organisation, prioritisation and attention to detail • Excellent communication – verbal, written, and minute-taking skills • Ability to work autonomously and under pressure *Desirable* • Understanding of airport and security procedures • Prior exposure to HR / finance systems • Experience supporting operational teams in a high-pressure environment *Benefits* • Competitive salary • Health & wellbeing support • Opportunities for professional development • Engagement in aviation industry events *How to Apply* Please submit your CV to info@vipfirst.co.uk with a tailored cover letter highlighting your office/operations support experience in a fast-paced, regulated environment.