Description
How will you contribute?
We are looking for a Store Operations Associate for our Selfridges store.
The McQueen Store Operations Associate will work closely with the Regional Store Operations Manager, supporting to ensure the stores are operating efficiently and effectively while staying in line with Company policies and guidelines.
The Store Operations Associate will be able to take the initiative in thinking about what the business needs and successfully support to implement projects, supporting the retail function, ensuring that store locations are maintained to the highest levels and that the brand image is consistently represented by the in-store environment. Taking responsibility for the correct handling of goods in store and care of the product and compliance with KPIs, guidelines and company procedures.
1. You will be able to demonstrate the desired McQueen behaviours.
Retail Operations:
2. Follow the company policies, procedures and guidelines and ensure the store compliance
3. Carries out regular instore checks and audits to ensure store teams are following set policies and procedures
4. Supports the on-boarding of new team members ensuring they receive sufficient information about store operations policies and guidelines
5. Liaises with external parties to ensure required permits or documentation are in order
6. Support the Operations Manager and/or Store Manager on Fire Safety & Health & Safety procedures are in place and followed
7. Supports the setup of in store events to ensure successful execution
·Ensure the care and protection of the product according to company guidelines
·Ensure the day-to-day management of goods receipt, storage in line with company procedures and prepares the products to be brought to the sales floor and in special areas optimizing the timing efficiency
·Ensure that shop-to-shop and returns transfers are compliant with company guidelines and timeline
Store Maintenance
8. Manages cleaning companies used for store
9. Support the manager with the management of contractors in store, ensuring a thorough job is completed
10. Acts on store emergencies to ensure repairs and service are executed in a timely manner
11. Liaises with Loss Prevention and Security on store issues where necessary
12. Acts as first point of contact for all store operational issues, escalating to Store Operations Manager or Store Manager where needed
13. Responsible for supporting to see through the after sales process and ensuring store team and clients are updated
14. Ensures that staff uniforms are ordered and distributed in a timely manner
15. Ensures back of house standards are maintained to enable the best client experience
16. Ensure that Client Advisers are regularly trained and aware of BOH organization and the importance of stock care
Stock & Inventory:
17. Prepares for and plans out the inventory checks across all stores
18. Supports stores with inventory checks and reconciliations
19. Supports stores leading into preparation for sale and the transfer out of sale
20. Responsible for managing in store damaged stock
21. Monitors and follows up on negative-on-hand and outstanding consignments
22. Co-ordinates and monitors the various cycle counts as per the company guidelines and policies
23. Provides training and guidance to the store teams to minimise stock loss and damages
24. Manage the flow of OMNI orders making sure to guarantee the required service levels.
25. Manage correct flow of adjustments
26. Ensure that the company guidelines are adopted in the event of theft, especially in terms of communication and documentation produced
27. Responsible for achieving Operation KPI’s and be client minded to support the overall store performance
28. Monitor in-transit and when needed liaise with relevant departments.
Logistics & Supplies
29. Manage and organize packaging and stationary physically and on the IT system.
30. Evaluates shipping suppliers and couriers to ensure most efficient and cost-effective service is in place
Team Collaboration
31. Consistently provide highest level of professionalism in all behaviours including communication and team work in line with the House Code of Behaviours
32. Work well in a team and actively support and assist your colleagues.
33. Provide high quality relevant feedback to the managers
34. Work with all internal and external stakeholders, with a service-oriented collaborative, available and versatile approach.
Required Skills:
35. You will be able to demonstrate the desired Alexander McQueen behaviours
36. Previous experience of retail operations and helping a retail business operate efficiently
37. Ability to be flexible with regular travel and occasional weekend or evening shifts
38. Highly organized and have strong attention to detail
39. Highly motivated and able to work independently or as part of a team
40. Successful performance record and a demonstrated ability to deliver retail excellence
41. Ability to quickly establish strong credibility with team members and external resources
42. The ability, drive and desire to deliver outstanding results
43. Sound analytical and organisational skills
44. Fluent in English, other languages a plus
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Regular
Start Date
2025-09-30
Schedule
Full time
Organization
Alexander Mcqueen Trading