Greets patients and clinic visitors in person and on phone in a friendly manner, directs them to the appropriate location, and provides general information about the office and front desk activities, which include receptionist, check‑in, check‑out, and referral coordinator duties.
Job Responsibilities
* Phones efficiently answered and with proper etiquette. Phone calls directed to proper area. Conversations documented in patients medical records. Updates patient information in computer.
* Schedules new patients, verifies insurance, fills out proper forms to set up new patient file and prepares file labels.
* Medical insurance verified for all appointments (at least one day prior to service) and walk‑in patients.
* Super bill prepared when patient arrives for appointment. Reviews physician notes with Super bill to ensure everything is indicated.
* Collects insurance information and updates personal data in patients file.
* Collects and posts fees in computer system and manual payment list, prepares and balances daily financial registers and submits all forms and fees to the financial department.
* Maintains and reports statistics as required. (e.g. Office visit recap, insurance tracking)
* Forms and office supplies required for front desk activities are maintained.
* Monitors patient wait time and ensures physician on time schedule. Prioritizes appointment versus walk‑in. Assists in pulling chart for walk‑in patients.
* Provides patients the proper documentation for quick referrals using preferred network.
* Ensures patients leave with all necessary forms and paperwork. (e.g., receipt of visit, lab requisition, prescription (if not e‑prescribed), etc.)
* Schedules office visits, follow‑up appointments after patient sees their physician, appointments for studies, calls and confirms the next days appointments. Follows up on missed appointments and may explain need and value of returning for follow up care to the patient.
* All follow up appointment detailed in the note section of scheduling system. (e.g. Lab results)
* Respects and maintains privacy and dignity of patients to assure client confidentiality at all times.
* Ensures there is always presence at the front desk to check‑on or check‑out patients.
Job Qualifications
* High School Graduate.
* Experience in typing and data entry.
* Basic arithmetic skills.
* Concierge Medical experience is preferred.
* One year experience in a medical office.
Abilities Required
* Basic medical terminology.
* Visual and aural acuity to detect patients condition.
* Good physical and mental health.
Schedule
* 8 hour shift.
* Day shift.
* Monday to Friday.
Ability to commute/relocate
Jupiter, FL 33458: Reliably commute or planning to relocate before starting work (Required).
Experience
* Microsoft Office: 1 year (Required)
* Administrative experience: 1 year (Required)
* Concierge: 1 year (Required)
* Patient care: 1 year (Required)
Benefits
* Comprehensive benefits package, including Health, Vision, Dental, and Life insurances.
* FSA and Life Assistance Program (EAP).
* 401(k) Retirement Plan.
* Health Advocacy, Travel Assistance, and My Secure Advantage.
* PTO Accrual and Holidays.
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