FRONT OF HOUSE RECEPTIONIST & INFORMATION OFFICER (2 POSTS AVAILABLE) Salary: £23,549 - £24,059 per annum (pro-rata) Fixed-term Post Hours: Full-time, 37 hours per week Actual Salary: £23,549 - £24,059 per annum Terms: Fixed-term to July 2026 (in the first instance) Position Split: Front of House Reception 25% of role Information Officer 75% of role Permanent Post Hours: Part-time, up to 0.65 FTE (24 hours per week) Wednesday 8-2 / Thursday 8-6 / Friday 8-5 Actual Salary: £15,238 - 15,605 per annum Terms: Permanent Position Split: Front of House Reception 75% of role Information Officer 25% of role Newcastle and Stafford Colleges Group (NSCG) is one of the very best colleges in the country. In October 2024 we became the first and only further education provider in England to achieve a full set of outstanding grades in consecutive Ofsted Inspections. This includes recognition of our strong contribution towards meeting Local Skills Needs under the latest version of the Education Inspection Framework (EIF). The inspection report praised all areas of the College’s provision and acknowledged NSCG’s ‘staff are professional, friendly, incredibly supportive and work tirelessly to meet the needs of learners’ ‘teachers improve their practice based upon the support they receive’ and ‘teachers create highly supportive, calm and highly aspirational environments in which learners and apprentices thrive’. ‘ In summary, NSCG is a great place to work and study. To read the full Ofsted report for Newcastle and Stafford Colleges Group, please visit the Ofsted Government website, select Find an Inspection Report and search for Newcastle and Stafford Colleges Group. The group is currently home to a population of over 6,500 full-time students with around 2000 adult learners and students on higher education programmes. We have over 1,500 apprentices where we work with over 850 individual employers. This role would be ideal for you if you are a customer focused individual with a strong interest and experience in the educational environment. The purpose is to provide a friendly and efficient operation of the front of house service to students, members of staff, and the general public. The main duties of the post holder are: Provide an efficient, polite and welcoming reception service to students, staff and visitors of the college To assist with the completion of application and enrolment documentation by students, employees or other relevant parties Undertake reception duties in accordance with the needs of the department, including telephone and in person enquiries, issuing temporary passes, logging absence calls, cashing up the till and other day to day issues. To assist with welcome events, open evenings and other internal and external events in accordance with the direction of Customer Services Manager Required Skills and Experience: Is educated to level 3 standard together with a customer services or business administration qualification. Experience of working in a role with a track record for providing an excellent customer experience. Has excellent communication and interpersonal skills and the confidence to deal with all college users in a polite but assertive manner. Possesses excellent communication, administrative and organisational skills. What’s in it for you? The college offers and excellent benefits package which includes: Local Government Pension Scheme 24 days annual leave pro rata (rising to 30 following 5 years’ service - plus bank holidays and Christmas closure period) Cycle to Work Scheme (Salary sacrifice). Subsidised Gym Membership. Excellent Training and Development Opportunities (supported with a dedicated budget). Staff parking available Health-related benefits including subsidised health scheme On site restaurant facilities and FREE early morning coffee/tea and toast How to apply: To apply for the role of Front of House Receptionist / Information Officer, please click ‘Apply Now’ to complete an online application form. Please indicate on your application which position is your preference. (If you are applying via a jobs board, you will receive an e-mail and link that will take you directly to our application form on the Newcastle & Stafford Colleges Group website). The closing date for completed applications is 11 th July 2025. This college is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. All college based positions are subject to enhanced DBS check and are exempt from the Rehabilitation of Offenders Act. As an equal opportunities employer, we welcome applications from all sectors of the community.