Full Time / 37 hours per week / Permanent
Do you enjoy supporting people? Are you looking for a new exciting challenge in 2025 where no two days are the same?
We are currently recruiting for 2 Temporary Accommodation Officers who will all play a key role in providing safe emergency temporary accommodation to a vulnerable and chaotic single homeless cohort within the framework or Leicester City Council's Homelessness Strategy.
You'll form part of a 19- person team providing temporary accommodation to single homeless individuals and childless couples. This a full-time permanent post based at the Dawn Centre. You'll work 37 hours a week, this will involve shift working to provide cover 24/7, 365 days per year on a rota basis.
We have several significant projects in the pipeline making this a very exciting time and opportunity to join the Dawn Centre.
What you'll be doing
As a Temporary Accommodation Officer, you'll be undertaking the interviewing, admission and induction of service users on arrival at the Dawn Centre. Another important part of the role is to oversee the maintenance, security and infrastructure of the Dawn Centre and undertake domestic duties when required. The well-being of our individuals is paramount and therefore you'll also conduct regular welfare checks.
On occasion, you'll be required to deal with challenging incidents and resolve conflict, often in sensitive situations whilst maintaining order in accordance with Dawn Centre protocols. This is a critical face-to-face frontline role which will require a high level of resilience and communication skills with colleagues, individuals, and other agencies.
In addition, you'll be responsible for maintaining up-to-date and accurate records using the Microsoft Office package and internal databases.
What you'll need
The successful candidate will have experience in working a residential or similar setting in a customer facing role with a high level of interpersonal and organisational skills. You'll have the drive to deliver success in a challenging fast paced emergency accommodation hostel. You'll be able to demonstrate resilience and confidence whilst dealing with our individuals in a tactful and empathetic manner.
Due to the nature of this post it is subject to pre-employment checks which will include a DBS and references.
What we can offer you
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate. For an illustrative value of your benefits package, take a look at our benefits calculator.
Join us
We're committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the 'our approach to recruitment' page.
For an informal discussion about this post, please contact: Mohamad Lorgat on 0116 4544298 or Mohamad.lorgat@leicester.gov.uk
Interview/Assessments will take place week commencing 25th of August
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