Department: Claims Management
Location: Glasgow
Description
Hours: Full-Time, 35 hours per week Monday - Friday.
Location: Glasgow
Successful applicants will be required to attend one of our offices once a week.
Our Opportunity:
Davies is on the lookout for an experienced Claims Handler to enhance our growing Casualty team.
This role offers a stimulating and supportive environment where the selected individual will be joining a dedicated team, providing a first-class proactive claims handling service to major clients.
What will your day look like:
* Liaison: Communicate with insurers, policyholders, and brokers.
* Investigation: Handle allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
* Evidence Gathering: Obtain all relevant evidence and documentation.
* Resolution: Determine appropriate actions to resolve each case.
* Reporting: Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.
* Negotiation: Negotiate settlements within agreed authority limits.
* Professional Correspondence: Maintain proactive communication with all parties involved.
* Adherence to Procedures: Handle cases according to documented procedures and client requirements.
* Reserve Management: Regularly review and maintain proper reserves.
* Continuous Learning: Stay updated on technical changes relevant to your role, including participating in company facilitated training programs.
Knowledge and Abilities:
Essential:
* Proficiency in managing Claims from cradle to grave.
* Experience with the investigation of Liability.
* Knowledge of how to value injury claims.
* Understanding of Civil Procedure Rules and the Claims Portal.
* Commitment to delivering outstanding customer service.
* Collaborative team player.
* Management of personal caseload.
* Demonstrated adaptability and versatility.
Desirable:
* Experience in managing Property Damage claims.
* Familiarity with reserving strategies.
* Exceptional communication abilities across various levels.
This role is tailored for individuals who are eager to apply their claim handling expertise and are ready to grow within a forward-thinking company. If you possess the essential skills and are looking for a challenging yet rewarding career, Davies welcomes your application.
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Benefits:
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working; hybrid, work from home or join a collaborative office space
* Dress for your day
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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