Join to apply for the Application Support Specialist role at Hywel Dda University Health Board
This post is a Fixed Term/ Secondment until 31/03/2026 due to funding. If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.
Overview
An opportunity to join the Application Support team at Band 5 has become available. The post-holder will join a team of Application Support Specialists providing high quality support and advice to users of key digital systems across Hywel Dda University Health Board, providing guidance and training with regard to system usage and functionality and ensuring all aspects of recording are undertaken to the highest quality. The successful candidate will support the roll out of new Digital Applications – Digital Maternity Cymru and Open Eyes.
Responsibilities
* Provide a comprehensive training service on new and existing Clinical Applications.
* Deliver and support all aspects of Application Support training.
* Undertake acceptance testing of supported applications.
* Support a second line help-desk function within the Health Board.
* Ensure that staff are trained in accordance with Health Board Policies and Procedures in line with Information Assurance.
* Provide Business Change assistance to informatics projects.
* Provide Application training to all levels of staff who use the clinical systems.
* Liaise with Heads of Departments to arrange for staff to be released for training.
* Liaise with Heads of Department to arrange for staff to be released for user acceptance testing.
* Appraise / analyse new modules before any major updates connect to the live systems.
* Be responsible for updating application training materials including eLearning modules and user guides.
Requirements / Qualifications
* Experience of working with systems and providing application support is essential.
* The role suits a dynamic and reliable individual who is capable of working independently or as part of a team.
* Good written and verbal communication skills and the ability to meet deadlines.
* Must be able to work as part of a team or independently as required.
Organisation and Services
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties. We have over 13,000 staff and provide primary, community, in-hospital, mental health and learning disabilities services. We work in partnership with local authorities and public, private and third sector colleagues, including volunteers.
Our Services Are Provided In
* Four main hospitals: Bronglais Hospital; Glangwili Hospital; Prince Philip Hospital; Withybush Hospital
* Five community hospitals and two integrated care centres
Contact for details
Name: Chris Haines
Job title: Application Support Manager
Email: chris.haines@wales.nhs.uk
Telephone: 01267 616945
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Hospitals and Health Care
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