Danilo is a market-leading publisher of licensed calendars, diaries, greeting cards and gift wrap, with over 40 years of industry success. We proudly partner with some of the world’s most recognised entertainment, music, gaming and sports brands, including Disney, Warner Bros., BBC and Star Wars.
We are now seeking a proactive and detail-oriented Ecommerce Administrator to join our growing Ecommerce team.
The Role
This role combines customer service, marketplace account management, and ecommerce administration. You will support and manage marketplace performance, maintain product listings, respond to customer enquiries, and help ensure all ecommerce KPIs are achieved.
During peak trading periods, you may also support in-house dispatch operations to ensure customer channel KPIs are consistently met.
Key Responsibilities
Customer Service & Account Management
* Manage daily customer enquiries across Amazon, eBay, TikTok Shop and Shopify
* Respond to email and telephone enquiries promptly and professionally
* Resolve disputes, returns and marketplace cases in line with platform policies
* Maintain excellent customer service standards to protect marketplace ratings
Marketplace Performance & Metrics
* Support and manage marketplace performance metrics, including account health, order defect rate, late dispatch rate and customer response times
* Ensure all marketplace KPIs remain within required thresholds
* Monitor Seller Central and other marketplace dashboards daily
* Proactively identify risks to account health and expedite issues where necessary
* Support and manage the tracking and reporting of marketplace performance data
* Assist in analysing sales trends and performance insights alongside the Head of eCommerce and eCommerce Channel Manager
Ecommerce Administration
* Create and optimise product listings, ensuring titles and descriptions meet marketplace and brand requirements
* Ensure new products are uploaded accurately and in a timely manner, particularly ahead of key seasonal trading periods
* Review and maintain listings across Amazon, eBay, TikTok Shop and other eCommerce channels
* Provide administrative support to the Ecommerce Channel Manager and Head of Ecommerce in achieving team KPIs
About You
We are looking for someone who:
* Has previous experience in an ecommerce or administrative role
* Has working knowledge of Shopify, Amazon, eBay or TikTok Shop (Amazon Seller Central experience advantageous)
* Demonstrates excellent attention to detail
* Is highly organised and able to prioritise workload effectively
* Can work independently and meet deadlines
* Has strong written and verbal communication skills
* Is confident using Microsoft Outlook, Excel and Word
* Has a proactive, positive and flexible approach to work
Working Hours
* Monday to Friday
* Company pension
* Private medical insurance
* Sick pay
* Free on-site parking
Additional Information
* This role is based on-site in Waltham Abbey, EN9 1AS
* Applicants must be able to reliably commute or relocate prior to starting
* This role does not provide visa sponsorship
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