Project Manager - Retail & VM Agency | London Job Title: Project Manager Retail Experience Location: London onsite 4/5 days per week 1 hybrid and open to a 4 day working week Employment Type: Freelance ongoing Rate: Depending on experience Seniority: Mid-Senior Level - open to all levels Industry: Retail, Visual Merchandising, Creative Production - must have an aligned background About the Opportunity Join an award-winning creative agency that delivers high-impact retail displays, window installations and visual merchandising for some of the world's most recognized brands. This is a rare opportunity to work in a mature, creative environment where your project management expertise directly shapes memorable brand experiences seen by millions. Our client is hiring 1-2 Project Managers with flexibility on seniority. Whether you're an ambitious mid-weight or an experienced senior PM, if you have the right profile fit, we want to hear from you. Why This Role Stands Out p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Make a Real Impact: Your work will be visible in flagship stores, global retail campaigns and iconic window displays across fashion, beauty and lifestyle brands p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Creative Autonomy: Work in a collaborative, mature environment where your expertise is valued and your ideas shape the outcome p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Purpose-Driven Work: Help bring brand stories to life through physical, tangible creative projects from concept through to installation p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Diverse Portfolio: Manage projects ranging from large-scale global roll-outs to unique, bespoke pop-up installations p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Room to Grow: Join a respected agency with a strong reputation, offering genuine career progression and development Key Responsibilities Client & Creative Management: p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Receive and interpret client briefs, developing clear project scope and objectives p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Lead client communications and manage expectations throughout the project lifecycle p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Collaborate with designers to create accurate visuals and ensure briefs are delivered effectively p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Present concepts and progress updates to clients with confidence and clarity Project Delivery: p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Manage multiple concurrent projects across retail display, VM and window installations p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Coordinate with internal creative, production and operations teams to ensure seamless delivery p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Communicate design briefs to internal and external production teams for 3D sampling p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Troubleshoot creative, practical and logistical challenges at every project stage p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Oversee client sign-off and approval processes Budget & Timeline Management: p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Establish and maintain project budgets (often £250k roll-out budgets) p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Generate quotations and manage client unit cost expectations p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Ensure profitability across all engaged projects p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Create and manage critical paths for internal use and external client scheduling p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Monitor spend and maintain budget allocation transparency Production & Installation: p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Explore, develop, sample and cost with external partners, material suppliers and fabricators p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Work closely with production teams to ensure timely dispatch and delivery p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Coordinate installation schedules and client delivery deadlines p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Identify and mitigate risks throughout the project course p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Maintain comprehensive project documentation and administration Essential Skills & Experience Experience: p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Experience in a similar role within retail display, visual merchandising, production or creative agency environment p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Proven track record managing multiple projects simultaneously p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Strong client-facing project management experience with demonstrable results p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Experience managing external suppliers, fabricators and collaborators p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Background managing support staff or small teams (project-based or ongoing) Technical Knowledge: p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Understanding of visual merchandising and retail display principles p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Familiarity with materials, fabrication processes and 3D prop making p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Comfortable managing roll-out budgets of £250k p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Intermediate to advanced Microsoft Excel skills (essential) p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Strong numeracy and budget management capabilities Personal Attributes: p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Exceptional organizational skills and attention to detail p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Excellent verbal and written communication in English p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Strong decision-making abilities and sense of responsibility p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Proactive, solutions-oriented mindset p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Customer service-driven approach p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Natural leadership qualities with collaborative working style Desirable Skills (Not Essential) p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Adobe Creative Suite (Illustrator, Photoshop, InDesign) p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> SketchUp or CAD software experience p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Graphic or computer-based design skills p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Hands-on creative or practical skills What You'll Gain p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Work with globally recognized fashion, beauty and lifestyle brands p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Manage creative projects with genuine cultural impact p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Collaborate with talented designers, fabricators and creative specialists p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> See your projects come to life in high-profile retail environments p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Join a supportive, mature agency culture that values expertise and craftsmanship p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Develop your skills across the full project lifecycle from concept to installation This agency has true creative respectful culture, ideal for someone who really knows what they want in their career.