The Estée Lauder Companies Inc. is a leading manufacturer, marketer, and seller of premium skin care, makeup, fragrance, and hair care products worldwide.
Responsibility
* Support the Brand in driving sales turnover and market share while remaining consumer-focused.
* Reflect a credible and professional Brand image to all internal and external consumers at all times.
* Maximise sales through selling, providing excellent service and adhering to retail standards.
* Contribute to efficiencies by following store, Brand, and Company procedures and guidelines.
* Understand daily/weekly targets and manage additional sales avenues such as eventing, Omnichannel, and digital channels.
* Stay up-to-date with competitor activities and identify missed opportunities.
* Leverage social media to drive the business and protect/enhance the Brand image.
* Deliver the Brand Strategy and execute an effective local plan.
* Plan and implement local marketing and events initiatives aligned to retailer activity.
* Deliver excellence in service execution, continually improving service levels and fostering a culture of surprise and delight.
* Act as an Ambassador for the Brand, ensuring Brand values are represented and brought to life.
* Manage refunds and complaints in line with Company guidelines, consulting with the Area Manager where appropriate.
* Use digital tools to keep knowledge current.
* Recruit and retain consumers, building a loyal consumer base.
* Maintain up-to-date product knowledge to deliver an industry-leading experience.
* Ensure delivery of excellent standards in product, housekeeping, displays, messaging, and pricing.
* Review retail standards daily to maintain required standards.
* Complete deliveries, stock movements, and associated administration within agreed company timeframes.
* Ensure auditable processes and administration are actioned to company guidelines, taking corrective action where risks are highlighted.
* Fulfill information requests accurately and within deadlines.
* Minimise stock loss by implementing company security policies and procedures.
* Create and maintain a safe working environment for customers and staff, adhering to company and retailer policies.
* Achieve a minimum overall grading of 'Acceptable' in health & safety audits.
* Manage daily replenishment, addressing issues promptly.
* Maximise sales performance using commercial reports for decision-making.
* Plan and deliver visual merchandising layouts within guidelines and agreed timescales.
* Identify stock packaging issues and take corrective action, informing Area Manager when necessary.
* Manage promotions and discounts in line with company guidelines.
* Identify trends and suggest enhancements to product performance.
Qualifications
* Experience in a fast-paced retail and/or consumer-facing environment.
* Ability to drive self-development.
* Commercial understanding and awareness of industry.
* Effective communication, organisation and prioritisation skills.
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