We have a fantastic opportunity for a new Night Concierge to become a part of the team at our new site in Ilford, Essex (IG1), overseeing 122 apartments.
The concierge is the first and primary point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times, and available to assist with any enquiries in a positive, solution-oriented way.
Ideally, you'll have all or most of the experience we're asking for:
* Previous experience within the hospitality industry, preferably within residential or a similar role
* Significant experience providing exemplary levels of customer service
* Experience in managing contractors and building works within a busy development
* Awareness of general fire, health & safety and security
* Proven ability to and handle confidential information with professionalism and discretion
Responsibilities
1. Meet and greet the residents and answer enquiries by telephone or from callers to the desk.
2. Assist the residents, guests and visitors when required.
3. Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.
4. Being courteous and helpful to residents, guests, suppliers, tradesmen and the general public.
5. Communicate with leaseholders and managing agents in an attentive and personab...